Arturo Lozano Jr

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Educated members about billing, payment processing and support policies and procedures and assisted members with questions on benefits and claims.

Completed training and found better opportunity.

• Exceeded performance expectations consistently while handling challenging situations such as irate customers or complex billing disputes.
• Increased customer retention by addressing concerns and offering tailored solutions to retain business.
• Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.