Arturo Melendez
Arlington,TX
Summary
Multifaced Customer Service Lead with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset. Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
1
1
year of professional experience
Work History
Customer Service Lead
Burlington
11.2022 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Resolved customer service issues using company processes and policies.
- Promoted to lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Reviewed associate performance to identify training needs.
- Responded to customer calls to answer questions about products and services.
- Developed dynamic management skills by resolving challenging situations and asking in-depth questions of customers.
- Handled and processed layaway transactions and storage.
- Accessed corporate portal to pull resources beneficial to associate development and clothing management
- Handled and provided cash to cashiers as necessary
- Implemented associate recognition system in order to boost morale
Education
Associate of Science - Business Administration And Management
Tarrant County College District
Arlington, TX06.2024
High School Diploma -
Mansfield Legacy High School
Mansfield, TX05.2022
Skills
- POS Transactions
- Customer Relations
- Training Development Aptitude
- Cash Handling
- Coaching and Mentoring
- Customer Service
Languages
Spanish
Native or Bilingual
References
Ana Resendiz (Burlington Operations Manager)
- 717-634-7571
Danny Tatrow (Burlington Store Manager)
- 720-530-1280
Julita Bartlett (Former Burlington Sales Floor Supervisor)
- 817-823-4501
Timeline
Customer Service Lead
Burlington
11.2022 - Current
Associate of Science - Business Administration And Management
Tarrant County College District
High School Diploma -
Mansfield Legacy High School