Arturo Ortiz
Richmond,TX
Summary
Dynamic and results-driven professional seeking a full-time position that fosters career advancement and presents meaningful challenges. Expertise in leveraging interpersonal skills, efficient time management, and strategic problem-solving in high-pressure settings. Known for meticulous attention to detail and a collaborative spirit, consistently managing multiple projects with precision and success. Committed to driving team achievements and surpassing company objectives through unwavering dedication and an optimistic approach.
Overview
29
29
years of professional experience
Work History
Service Manager
JohnKamalCars
08.2025 - 04.2026
- Directed service team to achieve high customer satisfaction ratings through effective communication and problem resolution.
- Coordinated the scheduling of service appointments, optimizing technician utilization and reducing wait times for customers.
- Monitored service workflow processes to identify areas for improvement, boosting operational effectiveness across the department.
- Conducted regular performance evaluations of technicians, fostering a culture of accountability and continuous improvement.
- Assisted in managing inventory levels of parts and supplies, maintaining optimal stock for uninterrupted service operations.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
Parts Specialist
Kartown
10.2024 - 08.2025
- **Implemented inventory management systems to track parts availability, enhancing order fulfillment accuracy.**
- **Coordinated with suppliers to ensure timely delivery of parts, minimizing operational delays.**
- **Conducted regular audits of parts inventory to maintain compliance with company standards and protocols.**
- **Resolved customer inquiries regarding parts specifications, improving service response times and satisfaction ratings.**
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Asset Protection Specialist
Home Depot
01.2023 - 08.2024
- Utilized surveillance and intelligence tactics to enhance safety and security, reducing company loss.
- Reviewed CCTV footage and EAS reports to detect theft, fraud, and dishonest activity.
- Reported and addressed hazardous conditions to minimize injury risks.
- Prepared case reports, preserved evidence, and coordinated with law enforcement for criminal and civil court actions.
- Monitored store activities and responded to security incidents using CCTV and data analysis.
Department Supervisor
Home Depot
07.2021 - 08.2023
- Managed employee performance, addressing issues to enhance productivity and efficiency.
- Trained new hires on company policies and departmental procedures.
- Maintained inventory, organization, and customer service standards.
- Led a team of up to 10 employees, delegating tasks and ensuring accountability.
- Mentored team members to support their professional growth and operational success.
State Trooper
Texas Department of Public Safety
01.2013 - 04.2021
- Patrolled areas to detect and prevent roadway crimes, responding to accidents and criminal activity.
- Enforced traffic laws, managed road safety, and removed obstructions.
- Prepared and presented cases in court, leveraging strong communication skills.
- Provided emergency assistance and first aid to accident victims.
Infantryman (11B)
US Army
08.2007 - 06.2012
- Led and participated in infantry training exercises and operations.
- Conducted safety briefings and trained new soldiers on procedures and equipment.
- Applied advanced combat tactics to ensure safety and mission success.
- **Maintained weapon systems and equipment, ensuring operational integrity and compliance with safety standards.**
- **Trained junior soldiers on advanced combat techniques, fostering skill development and teamwork within the unit.**
- Maintained high levels of personal accountability by meeting strict standards for grooming, uniform appearance, punctuality, and conduct at all times.
- Provided first aid and medical assistance to injured personnel during high-stress combat situations.
- Upheld the highest standards of integrity, professionalism, and dedication to duty throughout tenure as an infantryman.
- Deployment to Afghanistan 2011-2012
Boatswain’s Mate
US Navy
12.1996 - 04.2001
- Trained personnel in ship maintenance, cargo handling, and navigation.
- Managed ship operations, including fueling, towing, and personnel transfer.
- Supervised up to 8 crew members, ensuring effective ship operations and safety.
- **Executed deck operations during port arrivals and departures, coordinating crew activities for efficiency.**
- **Trained personnel in emergency response procedures, promoting a culture of safety aboard naval vessels.**
- Exemplified strong leadership skills while serving as watchstander, effectively managing deck crew duties and maintaining a safe environment for all personnel onboard.
- Ensured smooth sailing operations by efficiently managing mooring, anchoring, and towing procedures.
- Trained junior crew members on fundamental seamanship skills, increasing overall team competence and readiness.
- Supervised cargo loading/unloading processes, ensuring proper stowage and securing of materials for safe transport.
- Two deployments over seas in 1998, and then again in 2000-2001
Education
Automotive Technology
J Sargeant Reynolds Community College
Richmond, VA01-2004
High School Diploma - undefined
Kilgore High School
Kilgore, TX01-1996
Skills
- Shrink Management
- Customer Satisfaction
- Security Awareness
- Time Management
- Alarm Response
- CCTV Monitoring
- Report Writing
- Safe Work Practices
- Supervising and Mentoring Employees
- Leadership
Timeline
Service Manager
JohnKamalCars
08.2025 - 04.2026
Parts Specialist
Kartown
10.2024 - 08.2025
Asset Protection Specialist
Home Depot
01.2023 - 08.2024
Department Supervisor
Home Depot
07.2021 - 08.2023
State Trooper
Texas Department of Public Safety
01.2013 - 04.2021
Infantryman (11B)
US Army
08.2007 - 06.2012
Boatswain’s Mate
US Navy
12.1996 - 04.2001
High School Diploma - undefined
Kilgore High School
Automotive Technology
J Sargeant Reynolds Community College