Summary
Overview
Work History
Education
Skills
Certification
Volunteering And Achievements
Awards
Timeline
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Arturo Pichardo

Guadalajara,Jalisco

Summary

Professional with experience leading teams and delivering results.

Creative , motivated and detail-oriented team player with strong organizational skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

SUPERVISOR CARRIER SERVICES

THE HERSHEY COMPANY
12.2021 - Current
  • Oversaw and managed the professional development, efficiency, and productivity of a team of 9 Carrier services specialists and a returns specialist.
  • Lead continuous improvement mentality across team to periodically review all processes and implement necessary changes.
  • Developed set of reports as internal indicators for individual and team performance.
  • Created insights dashboard to summarize information, identify trends and help make decisions.
  • Managed relationship with Carriers and Customers.
  • Main processes: Delivery discrepancies (Over,Short, Damaged), Returns, Accessorial processing, Customer deductions, credits/debits and Carrier Claims.
  • Regions: US domestic, exports to Latam, Canada domestic and Puerto Rico.

RETURNS SPECIALIST

THE HERSHEY COMPANY
07.2021 - 12.2021
  • Responsible of Returns, Transfer and Donations process for US and Canada.
  • Identified, proposed and implemented a threshold to facilitate decision making to improve cost-efficiency on reverse logistics.
  • Developed a monthly report to provide visibility to stakeholders about trends related to our main customers.

BUSINESS PROCESS OPTIMIZATION

THE HERSHEY COMPANY
06.2018 - 07.2021
  • Lead projects of different categories: Global process standardization, Optimization, Intakes and Automation.
  • Worked in projects for different departments: Logistics, Transportation Payments, HR, Procurement, Master Data and Sales Administration.
  • Developed monitoring tool to ensure correct operation of the SharePoint serving all regions.

SAN JOSE BUYER - GLOBAL SUPPLY CHAIN

IBM
01.2017 - 06.2018
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
  • Administrated OEMs and Contract Manufacturing POs, assuring product expediting as needed.

PROCUREMENT ENGINEER CSC LATAM

IBM
09.2016 - 01.2017
  • Coordinated information across Logistics, Producrement, Finance and Manufacturing teams.
  • RFI and RFQs
  • Contractors Payroll Accounting


INDUSTRIAL ENGINEER CSC

IBM
10.2015 - 09.2016
  • Manufacturing Plant Capacity Analysis, process mapping and soft/hard savings calculations.
  • Streamlined work instructions for increased operator efficiency and reduced training time requirements.


INDUSTRIAL AND PROCESS ENGINEER

SUMIDA CORP.
01.2015 - 04.2015
  • Assisted in the design and implementation of new equipment, improving overall plant productivity.

Education

ENTREPRENEURSHIP COURSE -

NEW YORK UNIVERSITY
New York, NY
07.2019

MBA - SPECIALITY IN SENIOR MANAGEMENT

UNIVERSIDAD AUTÓNOMA DE GUADALAJA
Guadalajara, Jalisco

INDUSTRIAL AND SYSTEMS ENGINEERING -

UNIVERSIDAD AUTÓNOMA DE GUADALAJARA
Guadalajara, Jalisco

Skills

  • Goal-Oriented
  • Staff Management
  • Process Monitoring and Improvement
  • Data Analysis

Certification


  • AVETA BUSINESS - SIX SIGMA
  • IBM - DESIGN THINKING
  • IBM - AGILE

Volunteering And Achievements


  • UAG STUDENT BRANCH - IEEE TECHNOLOGY AND ENGINEERING MANAGEMENT SOCIETY, PRESIDENT, 2016
  • MENTORING UAG, MEMBER, 2014, 2015
  • AIESEC, PROJECT OPERATIONS MANAGER, 05/2018, 03/2019

Awards

IBM, EXCELLENCE PERFORMANCE AWARD 2016 WITH KAIZEN PROJECT

Timeline

SUPERVISOR CARRIER SERVICES

THE HERSHEY COMPANY
12.2021 - Current

RETURNS SPECIALIST

THE HERSHEY COMPANY
07.2021 - 12.2021

BUSINESS PROCESS OPTIMIZATION

THE HERSHEY COMPANY
06.2018 - 07.2021

SAN JOSE BUYER - GLOBAL SUPPLY CHAIN

IBM
01.2017 - 06.2018

PROCUREMENT ENGINEER CSC LATAM

IBM
09.2016 - 01.2017

INDUSTRIAL ENGINEER CSC

IBM
10.2015 - 09.2016

INDUSTRIAL AND PROCESS ENGINEER

SUMIDA CORP.
01.2015 - 04.2015

ENTREPRENEURSHIP COURSE -

NEW YORK UNIVERSITY

MBA - SPECIALITY IN SENIOR MANAGEMENT

UNIVERSIDAD AUTÓNOMA DE GUADALAJA

INDUSTRIAL AND SYSTEMS ENGINEERING -

UNIVERSIDAD AUTÓNOMA DE GUADALAJARA
Arturo Pichardo