Arturo Pichardo
Guadalajara,Jalisco
Summary
Professional with experience leading teams and delivering results.
Creative , motivated and detail-oriented team player with strong organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SUPERVISOR CARRIER SERVICES
THE HERSHEY COMPANY
12.2021 - Current
- Oversaw and managed the professional development, efficiency, and productivity of a team of 9 Carrier services specialists and a returns specialist.
- Lead continuous improvement mentality across team to periodically review all processes and implement necessary changes.
- Developed set of reports as internal indicators for individual and team performance.
- Created insights dashboard to summarize information, identify trends and help make decisions.
- Managed relationship with Carriers and Customers.
- Main processes: Delivery discrepancies (Over,Short, Damaged), Returns, Accessorial processing, Customer deductions, credits/debits and Carrier Claims.
- Regions: US domestic, exports to Latam, Canada domestic and Puerto Rico.
RETURNS SPECIALIST
THE HERSHEY COMPANY
07.2021 - 12.2021
- Responsible of Returns, Transfer and Donations process for US and Canada.
- Identified, proposed and implemented a threshold to facilitate decision making to improve cost-efficiency on reverse logistics.
- Developed a monthly report to provide visibility to stakeholders about trends related to our main customers.
BUSINESS PROCESS OPTIMIZATION
THE HERSHEY COMPANY
06.2018 - 07.2021
- Lead projects of different categories: Global process standardization, Optimization, Intakes and Automation.
- Worked in projects for different departments: Logistics, Transportation Payments, HR, Procurement, Master Data and Sales Administration.
- Developed monitoring tool to ensure correct operation of the SharePoint serving all regions.
SAN JOSE BUYER - GLOBAL SUPPLY CHAIN
IBM
01.2017 - 06.2018
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Administrated OEMs and Contract Manufacturing POs, assuring product expediting as needed.
PROCUREMENT ENGINEER CSC LATAM
IBM
09.2016 - 01.2017
- Coordinated information across Logistics, Producrement, Finance and Manufacturing teams.
- RFI and RFQs
- Contractors Payroll Accounting
INDUSTRIAL ENGINEER CSC
IBM
10.2015 - 09.2016
- Manufacturing Plant Capacity Analysis, process mapping and soft/hard savings calculations.
- Streamlined work instructions for increased operator efficiency and reduced training time requirements.
INDUSTRIAL AND PROCESS ENGINEER
SUMIDA CORP.
01.2015 - 04.2015
- Assisted in the design and implementation of new equipment, improving overall plant productivity.
Education
ENTREPRENEURSHIP COURSE -
NEW YORK UNIVERSITY
New York, NY07.2019
MBA - SPECIALITY IN SENIOR MANAGEMENT
UNIVERSIDAD AUTÓNOMA DE GUADALAJA
Guadalajara, JaliscoINDUSTRIAL AND SYSTEMS ENGINEERING -
UNIVERSIDAD AUTÓNOMA DE GUADALAJARA
Guadalajara, JaliscoSkills
- Goal-Oriented
- Staff Management
- Process Monitoring and Improvement
- Data Analysis
Certification
- AVETA BUSINESS - SIX SIGMA
- IBM - DESIGN THINKING
- IBM - AGILE
Volunteering And Achievements
- UAG STUDENT BRANCH - IEEE TECHNOLOGY AND ENGINEERING MANAGEMENT SOCIETY, PRESIDENT, 2016
- MENTORING UAG, MEMBER, 2014, 2015
- AIESEC, PROJECT OPERATIONS MANAGER, 05/2018, 03/2019
Awards
IBM, EXCELLENCE PERFORMANCE AWARD 2016 WITH KAIZEN PROJECT
Timeline
SUPERVISOR CARRIER SERVICES
THE HERSHEY COMPANY
12.2021 - Current
RETURNS SPECIALIST
THE HERSHEY COMPANY
07.2021 - 12.2021
BUSINESS PROCESS OPTIMIZATION
THE HERSHEY COMPANY
06.2018 - 07.2021
SAN JOSE BUYER - GLOBAL SUPPLY CHAIN
IBM
01.2017 - 06.2018
PROCUREMENT ENGINEER CSC LATAM
IBM
09.2016 - 01.2017
INDUSTRIAL ENGINEER CSC
IBM
10.2015 - 09.2016
INDUSTRIAL AND PROCESS ENGINEER
SUMIDA CORP.
01.2015 - 04.2015
ENTREPRENEURSHIP COURSE -
NEW YORK UNIVERSITY
MBA - SPECIALITY IN SENIOR MANAGEMENT
UNIVERSIDAD AUTÓNOMA DE GUADALAJA
INDUSTRIAL AND SYSTEMS ENGINEERING -
UNIVERSIDAD AUTÓNOMA DE GUADALAJARA