Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Arturo Valadez Jr.

Arturo Valadez Jr.

La Puente

Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Work-life balanceCareer advancementHealthcare benefitsPaid sick leavePaid time off

Summary

Detail-oriented field service technician with a strong background in diagnosing and resolving technical issues in cabinetry. Skilled in time management and quality control, ensuring adherence to safety procedures and high service standards.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Excel Cabinets
Corona, CA
08.2019 - Current
  • Resolved customer inquiries promptly to enhance overall customer satisfaction.
  • Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Educated customers on product features and benefits, enhancing overall satisfaction.

Field Service Technician

Excel Cabinets
Corona, CA
08.2019 - Current
  • Diagnosed and resolved technical issues with cabinetry installations and repairs.
  • Conducted on-site assessments to determine customer needs and project requirements.
  • Implemented quality control measures to uphold company standards in service delivery.
  • Developed and delivered comprehensive training sessions to enhance junior technicians' skills in cabinet repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Adhered to established safety procedures to maintain a secure working environment in the field.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.

Education

Diamond Ranch High School
Pomona, CA
06-2014

Skills

  • Customer service
  • Critical thinking
  • effective communication
  • Problem resolution
  • Finish carpentry
  • Power tool operation
  • Blueprints and specifications
  • Carpentry abilities
  • Cabinetry
  • Repair work
  • Time management expertise
  • Construction

Languages

English
Native or Bilingual
Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Customer Service Representative

Excel Cabinets
08.2019 - Current

Field Service Technician

Excel Cabinets
08.2019 - Current

Diamond Ranch High School