Work-life balanceCareer advancementHealthcare benefitsPaid sick leavePaid time off
Summary
Detail-oriented field service technician with a strong background in diagnosing and resolving technical issues in cabinetry. Skilled in time management and quality control, ensuring adherence to safety procedures and high service standards.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Excel Cabinets
Corona, CA
08.2019 - Current
Resolved customer inquiries promptly to enhance overall customer satisfaction.
Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Resolved customer inquiries through effective communication and problem-solving techniques.
Educated customers on product features and benefits, enhancing overall satisfaction.
Field Service Technician
Excel Cabinets
Corona, CA
08.2019 - Current
Diagnosed and resolved technical issues with cabinetry installations and repairs.
Conducted on-site assessments to determine customer needs and project requirements.
Implemented quality control measures to uphold company standards in service delivery.
Developed and delivered comprehensive training sessions to enhance junior technicians' skills in cabinet repair.
Operated hand tools and power equipment according to company safety procedures.
Adhered to established safety procedures to maintain a secure working environment in the field.
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Education
Diamond Ranch High School
Pomona, CA
06-2014
Skills
Customer service
Critical thinking
effective communication
Problem resolution
Finish carpentry
Power tool operation
Blueprints and specifications
Carpentry abilities
Cabinetry
Repair work
Time management expertise
Construction
Languages
English
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.