Arturo E Munoz
Costumer Services Representative
Falls Church,VA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dynamic Bilingual Customer Service Representative with 5 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native Spanish speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Driver/Landscaping Professional
Custom Stonescaping
Falls Church, VA
05.2018 - Current
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Worked with customers to develop designer landscaping plans for any budget.
- Installed stonework according to landscape design plan and client specifications.
- Completed initial site preparation and maintained neat work areas for duration of job.
- Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
- Operated drills, paving breakers and powered abrasive saws to cut or demolish bricks and concrete.
- Provided primary customer support to internal and external customers.
Customer Services Representative
The Home Depot Inc
Falls Church, VA
03.2017 - Current
- Contacted prospective customers to present service options and explain details.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cleaning Professional
Red Coats
Tysons Corner, VA
02.2016 - 05.2018
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Completed routine floor maintenance, including stripping, sealing and finishing.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
Education
Bachelor of Science - Computer Science
Universidad Don Bosco
San Salvador, El Salvador 01.2010 - 11.2014
ESL - Teaching English As A Second Language (ESL)
Northern Virginia Community College
Annandale, VA 05.2018 - 10.2018
Skills
Report preparation
Administrative support
Order fulfillment
Creative problem solving
Technical Support
Filing and data archiving
Office management
Performance improvement
Database Management
Data Transfer Best Practices
End-User Account Management
Customer service expert
Timeline
Driver/Landscaping Professional
Custom Stonescaping
05.2018 - Current
ESL - Teaching English As A Second Language (ESL)
Northern Virginia Community College
05.2018 - 10.2018
Customer Services Representative
The Home Depot Inc
03.2017 - Current
Cleaning Professional
Red Coats
02.2016 - 05.2018
Bachelor of Science - Computer Science
Universidad Don Bosco
01.2010 - 11.2014