ARUP SAHA JOY
DETROIT,Michigan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Aramex Delivery Unlimited
01.2019 - 08.2023
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Managed internal operational standards and productivity targets.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Tracked company equipment, tools and technology to manage inventory.
- Compiled training materials for new employees and tracked skill development.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
Education
Master of Science - Engineering Managment
TRINE UNIVERSITY
Angola, United States04.2025
Bachelor of Science - Computer Engineering
AMERICAN INTERNATIONAL UNIVERSITY BANGLADESH-AIUB
Dhaka,Bangladesh08.2018
Skills
- Operational Efficiency
- Sales Support
- Workflow Optimization
- Team Management
- Business Development Expertise
- Work Prioritization
- Relationship Building and Management
- Staff Training
- Proficient in MS Office
- Object-Oriented Programming
- Machine Learning
- Python
- Database Management
Certification
- SECURITY Training - 2019
- CCNA Traning 2020
traveling
It demands a leap of faith, and of imagination, to board a plane for some faraway land, hoping, wishing, for a taste of the ineffable. Travel is one of the few activities we engage in not knowing the outcome and reveling in that uncertainty. Nothing is more forgettable than the trip that goes exactly as planned.
Timeline
Operations Supervisor
Aramex Delivery Unlimited
01.2019 - 08.2023
Master of Science - Engineering Managment
TRINE UNIVERSITY
Bachelor of Science - Computer Engineering
AMERICAN INTERNATIONAL UNIVERSITY BANGLADESH-AIUB
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