Aruzhan Otesh
Los Angeles,CA
Summary
I am a positive and hardworking person who genuinely enjoys working with people and creating great experiences for guests. Through my experience in hospitality and guest services, I have learned how to stay calm under pressure, solve problems quickly, and make people feel welcome and comfortable. I enjoy working in fast-paced environments, building connections with guests, and being part of a team that delivers excellent service.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
The Westin Austin at the Domain
05.2025 - 05.2026
- Managed an average of 100 guest check-ins per shift, handling over 200 check-ins during peak periods.
- Provided information on hotel amenities, services, and local attractions to improve guest experience.
- Consistently generated 20-25 five-star guest reviews per month through exceptional customer service and guest engagement.
- Working with the programs: Lightspeed, GXP.
- Resolved guest inquiries and complaints promptly to maintain positive relationships.
- Coordinated room assignments and maintained accurate reservation records using hotel management software.
- Professionally managed incoming calls and emails, offering detailed information on hotel services, policies, and local attractions.
Front Desk Agent
Mildom Hotel
01.2024 - 04.2025
- Organization and implementation of thematic events:Development and implementation of exciting thematic programs for children of various age categories, which led to increased interest and participation.
- Collaborated with hotel staff to coordinate events and activities for diverse audiences.
- Demonstrated strong problem-solving and conflict-resolution skills while assisting guests during rapidly changing circumstances and operational challenges.
Entertainer
Gloria Hotel
05.2023 - 09.2023
- At the front desk welcomed children and their families with a warm, positive, and engaging attitude, creating a safe and trusting environment from the moment they arrived.
- Organization of events at a high level: Preparation and holding of festive events, including birthdays, theme evenings and competitions, which contributed to the positive reputation of the children's club.
- Fostered trust with parents by ensuring attentive care and clear communication, allowing them to relax knowing their children were in a safe and supportive environment.
Education
Bachelor of Science -
University of International Business
Almaty, KazakhstanSkills
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Microsoft office
- Fluent in English, Kazakh, Russian and Turkish
Timeline
Front Desk Agent
The Westin Austin at the Domain
05.2025 - 05.2026
Front Desk Agent
Mildom Hotel
01.2024 - 04.2025
Entertainer
Gloria Hotel
05.2023 - 09.2023
Bachelor of Science -
University of International Business