Arvilda Artist
Arlington,TX
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments.
Overview
25
25
years of professional experience
Work History
Service Manager
Saltgrass Steakhouse
Arlington, Texas
02.2023 - 09.2024
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
General Manager
Arbys Turbo Restaurant
Waxahachie, TX
01.2016 - 02.2023
- Maintained 1% food cost and 17% labor cost while promoting the professional growth of employees.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
General Manager
Boston Market
Dallas
09.2007 - 07.2015
- Successfully maintained a food cost of 28% and developed employees for higher roles
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Assistant Manager
Olga's Kitchen
Novi
03.2000 - 09.2007
- Promoted to assistant manager and successfully managed food cost at 29%, and labor cost at 17%. Led employee development, resulting in promotions to higher positions. Received continuous customer service scores of 90% and above through comment cards.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
Associate of Arts - Management Information Systems
Oakland Community College
Southfield, MI01.1999
Ferndale High School-Ferndale
Ferndale, MISkills
- Shift Scheduling
- Employee Training and Development
- Performance Evaluations
- Workplace Safety
- Budget Control
- Customer Service
- Staff Motivation
- Quality Control
- Upselling
- Team Collaboration and Leadership
References
References available upon request.
Timeline
Service Manager
Saltgrass Steakhouse
02.2023 - 09.2024
General Manager
Arbys Turbo Restaurant
01.2016 - 02.2023
General Manager
Boston Market
09.2007 - 07.2015
Assistant Manager
Olga's Kitchen
03.2000 - 09.2007
Associate of Arts - Management Information Systems
Oakland Community College
Ferndale High School-Ferndale