Arya Malmgren
Kalamazoo,MI
Summary
Enthusiastic customer service professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (Teller)
1st Source Bank
Osceola, Indiana
02.2026 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with account inquiries and transaction processes.
- Educated clients on bank products and services to enhance their experience.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with team members to improve customer interactions and transactions.
- Handled cash transactions and deposits securely while adhering to banking regulations.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Office Manager
Clearview Property Management
06.2020 - Current
- Maintained organized computer and physical filing systems to ensure easy access to important documents.
- Oversaw office inventory activities, including ordering, stocking, and receiving shipments, to maintain adequate supplies for office operations.
- Maintained computer and physical filing systems.
- Created and published a monthly newsletter and daily/weekly memos to enhance communication within the office.
- Answered phone calls/record and respond to voicemails.
- Addressed resident complaints by actively listening and providing solutions to ensure satisfaction.
- Answered phone calls/recorded and responded to voicemails.
- Scheduling appointments for unit/property tours, gathering property information.
- Designing, printing, gathering, documenting, relaying catering forms and order information to residents and caterers.
Bookstore Clerk
KVCC Bookstore
09.2016 - 06.2020
- Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
- Provided exceptional customer service by welcoming and assisting customers with online order inquiries.
- Arranged merchandise racks and displays to enhance visual appeal and promote store offerings.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Processed information and merchandise through POS register system.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Supported efficient and timely replenishment of sales floor merchandise.
- Showcased product features, addressed customer inquiries, and effectively highlighted benefits to overcome objections.
Education
SOME COLLEGE - GED
KALAMAZOO VALLEY COMMUNITY COLLEGE
MISkills
- Transaction processing
- Cash handling
- Deposit Collection
- Customer education
- Client relations
- Office Management
- Scheduling appointments
- Mail Handling
- Supplies inventory
- Inventory management
- Effective communication
- Team collaboration
- Attention to detail
- Relationship building
- Approachable demeanor
- Skilled in Microsoft Office
- Maintenance Coordination
- Relationship building
Timeline
Customer Service Representative (Teller)
1st Source Bank
02.2026 - Current
Office Manager
Clearview Property Management
06.2020 - Current
Bookstore Clerk
KVCC Bookstore
09.2016 - 06.2020
SOME COLLEGE - GED
KALAMAZOO VALLEY COMMUNITY COLLEGE