Aryana Ashton
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Candidate looking to stay with company, and seize all growth opportunities within.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Instacart
02.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Mortgage Loan Processor
American Financial Network
03.2020 - 01.2022
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers via telephone and email to answer questions and resolve issues.
- Set up and completed loan submission packages.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Enrollment Services Specialist
Validify
07.2018 - 03.2020
- Maintained detailed and accurate records between multiple databases and programs.
- Conducted financial screening and documentation gathering for clients to determine qualification for debt programs.
- Educated clients on program policies and procedures.
- Determined financial needs by assessing existing debts and aligning new products and services with long-term goals.
- Generated leads through cold-calling, networking and other outreach methods.
- Analyzed risk factors to recommend appropriate program options
- Negotiated contracts and terms of sale with potential customers.
Mortgage Sales Associate
ResourcePro
04.2016 - 06.2018
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
Customer Service Cashier
Whole Foods Market Inc
01.2014 - 07.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Diploma -
Ridgway High School
Santa Rosa, CASkills
- Proficient in Microsoft Office and Outlook
- Exceptional verbal and written communication
- Trained multiple employees in many positions successfully
- Excellent typing-speed and accuracy
- Credit Reporting Software
- Financial Data Collection
- Data Entry
- Lending Software Systems
Timeline
Delivery Driver
Instacart
02.2022 - Current
Mortgage Loan Processor
American Financial Network
03.2020 - 01.2022
Enrollment Services Specialist
Validify
07.2018 - 03.2020
Mortgage Sales Associate
ResourcePro
04.2016 - 06.2018
Customer Service Cashier
Whole Foods Market Inc
01.2014 - 07.2015
High School Diploma -
Ridgway High School