Micaela Nungaray

• Greeted customers upon arrival, ensuring customer engagement and effectively communicated all service options for creating potential work orders that addressed their personal and vehicle needs
• Vehicle maintenance required for routine checks on fluid levels were performed, as well as tire pressure, and wipers to ensure optimal vehicle performance and safety for every customer
• Daily tasks to provide customer satisfaction, included, thoroughly cleaning both the interior and exterior of all vehicles, including vacuuming and washing windows in a timely and efficient way
• Assisted in cleaning tools and overall equipment to maintain an organized work environment which contributed to efficient store operations

• Provided exceptional customer service to a welcoming environment by displaying a warm greeting when checking members and visitors into the gym while multitasking at times. A smile worked best.
• Handled multi-line phone systems, answering member questions while directing incoming calls by either personally handling them or transferring them to the right department.
• Ensured a proper handling of cash and a balanced register, payments were processed for items, guest fees, and account balances.
• Accounts were also updated for member account information in the system, answered inquiries, and addressed complaints or concerns.
• In order to provide a clean and hygienically safe atmosphere for all members, general cleanings were regularly done for the gym's equipment and common areas.

• At the counter and drive-through, customers were greeted with a smile while being provided with swift assistance during both peak and normal hours.
• Oversaw cash handling, which included collecting cash and card payments, giving out exact change, and balancing the register at the beginning and end of each shift.
• Maintained high levels of food safety by following daily procedures throughout shift to provide a clean and safe dining experience.

A 9-month medical assistant program that focused on hands-on training and experience in many different kinds of medical procedures. Gained knowledge with medical office procedures and language to improve knowledge of patient care and support. Also was instructed on vital skills such as venipuncture, blood withdrawal, vital sign monitoring, injection administration, etc..