Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aryana Tieskotter

Virginia Beach

Summary

Dynamic and dedicated professional with exceptional customer service experience at Cinema Cafe. Proven ability to enhance guest engagement and satisfaction through effective communication and problem-solving. Skilled in cash handling and POS operation, consistently delivering results in high-pressure environments while training new staff to uphold service excellence.

Overview

4
4
years of professional experience

Work History

Server

Cinema Cafe
11.2022 - 08.2025
  • Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Operated point-of-sale system efficiently, processing orders and handling payments accurately.
  • Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
  • Trained new servers on menu knowledge, service protocols, and operational procedures.
  • Resolved customer complaints promptly to maintain positive dining experiences.
  • Contributed to team efforts by supporting colleagues during high-volume shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Ticket Seller

Cinema Cafe
11.2022 - 08.2025
  • Processed ticket sales using point-of-sale systems, ensuring accurate transactions and customer satisfaction.
  • Trained new staff on ticketing procedures and customer service protocols to improve team efficiency.
  • Handled cash transactions securely while maintaining an accurate record of all financial activities within the box office.
  • Enhanced customer satisfaction by providing accurate and timely information on ticket prices, seating options, and event details.
  • Provided exceptional customer service by addressing inquiries via phone, email, or in-person interactions professionally and courteously.
  • Assisted in resolving customer issues or concerns promptly and professionally.
  • Ensured compliance with all applicable regulations governing ticket sales, refunds, and exchanges.
  • Assisted in training new staff members on company protocols and best practices related to the ticket selling process.
  • Sold, printed, and issued tickets to guests.

Lifeguard

Ocean Breeze Waterpark
05.2021 - 09.2022
  • Monitored pool areas to ensure safety and compliance with regulations.
  • Responded swiftly to emergency situations, providing first aid and rescue assistance.
  • Conducted regular inspections of facilities and equipment for operational safety.
  • Trained new lifeguards on protocols, emergency response, and safety procedures.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Assisted in developing emergency action plans for various aquatic facilities, ensuring preparedness for any situation.

Education

High School Diploma -

Tallwood
Virginia Beach, VA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Food running
  • Team collaboration
  • Sales techniques
  • Performance improvement
  • Suggestive selling
  • Front-of-house display creation
  • Price memorization
  • Calm demeanor
  • Check payment processing
  • Positive and professional
  • POS operation
  • Warm and friendly
  • Multitasking Abilities
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Timeline

Server

Cinema Cafe
11.2022 - 08.2025

Ticket Seller

Cinema Cafe
11.2022 - 08.2025

Lifeguard

Ocean Breeze Waterpark
05.2021 - 09.2022

High School Diploma -

Tallwood

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