Arylyn Ragster
Houston
Summary
Developed critical thinking and technical skills in collaborative and fast-paced engineering environment. Transitioning into new field, leveraging problem-solving abilities and technical expertise. Aiming to contribute to innovative projects and drive meaningful results in new capacity.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Hilton Shreveport
06.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Hostess
Cassandra's on the River Restaurant
12.2023 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Computer Science
Texas Southern University
Houston, TX05-2028
High School Diploma -
Captain Shreve High School
Shreveport, LA05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Hilton Shreveport
06.2024 - 08.2024
Hostess
Cassandra's on the River Restaurant
12.2023 - 05.2024
Bachelor of Science - Computer Science
Texas Southern University
High School Diploma -
Captain Shreve High School
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