Aryn Fisher - Brouillette
Mariposa,CA
Summary
Results-oriented and skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow, and production by uncovering trends affecting business success.
Overview
9
9
years of professional experience
Work History
Office Technician
Mariposa County Health And Human Services
11.2023 - Current
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Managed State level board meetings for County officials
- Assisted with meeting planning, notation, follow ups, agenda creation.
- Sat on committees for policy review, cultural competency plans.
- Input data into spreadsheets and databases.
Healthcare Navigator
Mariposa Heritage House
02.2023 - 10.2023
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
Enterprise Operations Tech Lead
Meta, Inc
08.2017 - 11.2022
- Led cross-functional teams for successful project delivery within tight deadlines.
- Co-Founded an internal operational growth and development curriculum to train incoming technicians and interns globally.
- Reduced system downtime with proactive monitoring, timely troubleshooting, and efficient issue resolution.
- Maximized user satisfaction by gathering feedback and incorporating it into future iterations of products.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
Helpdesk Technician
Milestone Technologies At Facebook
07.2015 - 08.2017
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Streamlined help desk processes for increased productivity and improved response times.
- Reduced downtime by troubleshooting and repairing hardware, software, and network issues.
- Improved user experience with proactive system maintenance and updates.
- Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Conducted regular training sessions to improve employee technical knowledge and skills.
Education
Bachelor of Arts - Anthropology
California State University - Chico
Chico, CA05.2015
Skills
- Data Analysis
- Data Collection
- Clerical Support
- Research Reporting
- Technical Writing
- Technical Support
- Creating Presentations
- Proficient in MS Suite and G Suite
Timeline
Office Technician
Mariposa County Health And Human Services
11.2023 - Current
Healthcare Navigator
Mariposa Heritage House
02.2023 - 10.2023
Enterprise Operations Tech Lead
Meta, Inc
08.2017 - 11.2022
Helpdesk Technician
Milestone Technologies At Facebook
07.2015 - 08.2017
Bachelor of Arts - Anthropology
California State University - Chico
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