Shea Madden
Greenwich,CT
Summary
Operations-focused business graduate with a foundation in billing, invoicing, payroll support, filing, and customer relations. Also brings Excel-based analysis, market research, and coaching experience that strengthened communication, planning, and team coordination.
Overview
5
5
years of professional experience
Work History
Office Technician
Highland Sewer & Drain
Stamford, CT
08.2026 - Current
- Coordinated routine administrative tasks and delivered professional customer service to support daily office operations.
- Managed incoming calls and email correspondence, responded to customer inquiries, and routed service requests to ensure timely follow-up.
- Prepared billing and invoices, assisted with payroll administration, and maintained accurate filing and office records to support efficient operations.
Business Operations Associate
Special Delivery
Greenwich, CT
05.2026 - 08.2026
- Supported operations for seasonal e-commerce subscription business, driving customer retention strategies and informing growth initiatives.
- Researched pricing, competitors, and market positioning; delivered actionable recommendations for acquisition, referrals, subscription plans, and churn reduction.
- Coordinated delivery operations and daily workflow for Special Delivery teams, ensuring timely execution and service quality.
- Tracked orders, shipments, and service updates in internal systems, facilitating effective communication and operational efficiency.
- Resolved customer issues through clear communication and follow-up.
Assistant Coach
Connecticut Junior Rangers
Stamford, CT
08.2022 - Current
- Coached positioning, reads, and in-game adjustments through structured drills and feedback, enhancing player development and performance throughout the season.
- Designed and led independent practices for 12 youth players, enhancing defensive decision-making skills for athletes ages 14-16.
- Supported Connecticut Junior Rangers' player development through drills, feedback, and instruction.
- Evaluated player performance during games and practices for skill refinement.
- Facilitated coaching staff operations through effective communication and coordination in practice planning and on-ice session setup.
Volunteer Assistant Coach
Greenwich High School Boys' Varsity Hockey
Greenwich, CT
01.2022 - 01.2024
- Coached 8-10 defensemen through targeted film review, on-ice instruction, and strategic in-game adjustments to enhance skills and performance.
- Instructed drills during skating, passing, and shooting sessions to improve player skills and teamwork.
- Supported Greenwich High School boys’ varsity hockey staff in daily practice planning to optimize training sessions.
- Prepared equipment and set up rink for practices and games to ensure smooth operations.
Education
Bachelor of Science - Business Management, Finance, Sport Studies
Manhattanville University
Purchase, NY05-2026
Skills
- Technology: Microsoft Excel, PowerPoint, Word, Outlook, Teams Business: Billing, Invoicing, Payroll Support, Records management, Client relations, Financial analysis, Operations management Leadership: Leadership skills, Coaching, Mentorship, Public Speaking, Cross-functional communication
- Microsoft Excel
- Financial analysis
- Business operations
- Customer service
- Payroll administration
- Data entry
- Data analysis
- Task prioritization
ATHLETICS AND LEADERSHIP
- Division III Student-Athlete - Men's Lacrosse | Manhattanville University, Purchase, NY
- Sep 2022 - May 2026
- Balanced 20+ hours per week of practices, travel, film, and competition with a full academic course load, demonstrating disciplined time management and teamwork.
Timeline
Office Technician
Highland Sewer & Drain
08.2026 - Current
Business Operations Associate
Special Delivery
05.2026 - 08.2026
Assistant Coach
Connecticut Junior Rangers
08.2022 - Current
Volunteer Assistant Coach
Greenwich High School Boys' Varsity Hockey
01.2022 - 01.2024
Bachelor of Science - Business Management, Finance, Sport Studies
Manhattanville University