Aryn Kohl
Murfreesboro,TN
Summary
Proven track record in enhancing customer satisfaction at Publix through expert complaint handling and efficient problem resolution. Excelled in training peers and fostering customer loyalty, demonstrating exceptional customer focus and money handling abilities. Achieved notable improvements in customer relations by employing assertiveness and empathy in every interaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Customer Service Staff
Publix
11.2018 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
Education
Blackman High School
Murfreesboro, TNSkills
- Assertiveness
- Customer Focus
- Complaint Handling
- Money handling abilities
- Problem-solving abilities
- Problem Resolution
- Customer Education
- Customer Relations
- Payment Processing
- Retail store support
Timeline
Customer Service Staff
Publix
11.2018 - Current
Blackman High School