Aryn Portillo
Austin,TX
Summary
Passionate graduate with a Bachelor of Science in Health from the University of Texas at San Antonio. Highly energetic with exceptional interpersonal, analytical, and critical thinking skills. Eager to gain valuable experience and contribute to team success. Demonstrates proficiency in time management, problem-solving, and conflict resolution.
Overview
6
6
years of professional experience
Work History
Server
Taquero Mucho
12.2021 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Trained new employees on restaurant procedures and plating techniques
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cross-Functional Partner
H-E-B Grocery
03.2018 - 06.2021
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Acquired knowledge of multiple departments and understood processes and policies of each.
- Ensured compliance with departmental SOPs and store operating procedures to include Food Safety and Company Sanitation guidelines.
- Assisted with inventory control; loads, unloads, and moves products.
- Collaborated with upper management to drive strategy and implement new processes.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Education
Bachelor of Science - Health
University of Texas At San Antonio
San Antonio05.2023
Skills
- 4 years' experience in customer service with strong communication expertise
- Proficient in Microsoft Office Programs (Word, PowerPoint, Excel, Publisher, and Outlook), Zoom, and WebEx
- Effective time management
- Strong analytical skills demonstrated through leading public health awareness projects
- Exceptional written communication skills
- Proficient in policy development and program planning
- Caring, compassionate, and team collaborator
- Creative problem solver with resourcefulness
- Strong quantitative skills
- Resilient and detailed-oriented
- Managing Multiple Tasks
Timeline
Server
Taquero Mucho
12.2021 - Current
Cross-Functional Partner
H-E-B Grocery
03.2018 - 06.2021
Bachelor of Science - Health
University of Texas At San Antonio
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