Aryon Gray
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to provide exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
PNC Bank
08.2017 - Current
- Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels through which customers are served
- Maintains high levels of customer satisfaction consistent with PNC's core values while assisting customers in finding a way to meet financial obligations without getting further behind
- Documents customer interactions and completes service requests to mitigate lost between customer and company
- Develops exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Exceeding expectations by meeting established monthly individual performance goals and group collection target.
Crew Trainer
McDonald's
07.2014 - 08.2017
- Maintained high standards of customer service during high-volume, fast-paced operations
- Mastered point-of-service (POS) computer system for automated order taking
- Ensured compliance with company service standards, including inventory and cash control procedures
- Resolved complaints promptly and professionally
- Provided onsite training and made recommendations to improve training's effectiveness.
Sales Associates
Goodwill
07.2014 - 09.2014
- Answered customers' questions and addressed problems and complaints in person and via phone
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Promoted brand through event marketing and sales to increase company revenue.
Education
In Progress - Social Work BSW
Western Michigan University
Kalamazoo, MI04.2025
Associate of Arts - Social Work
Kalamazoo Valley Community College
Kalamazoo, MI08.2022
Skills
- Client documentation
- Dependable and Responsible
- Flexible and Adaptable
- Risk Assessment
- Client Advocacy
- Multidisciplinary team collaboration
- Ability to delegate with excellent follow up
- Organization and Time Management
- Excellent Communication
- Compassionate
- Conflict Resolution
- Friendly, Positive Attitude
- Multitasking Abilities
Timeline
Customer Support Specialist
PNC Bank
08.2017 - Current
Crew Trainer
McDonald's
07.2014 - 08.2017
Sales Associates
Goodwill
07.2014 - 09.2014
In Progress - Social Work BSW
Western Michigan University
Associate of Arts - Social Work
Kalamazoo Valley Community College