Asal Sabirova
San Diego,CA
Summary
Highly motivated Hotel Management student with over six years of experience and a strong drive to excel in sales and customer service within the hospitality industry. Passionate about enhancing guest experiences and delivering exceptional service. Committed to continuously learn and grow, with a global perspective gained from studying abroad in the Netherlands and traveling to destinations such as Dubai, Denver, Baltimore, and Washington D.C.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Reservations Sales Coordinator
Park Hyatt Aviara Resort, Golf Club and Spa
08.2023 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including quotes, follow-ups, and customer communications.
- Exceeding monthly inbound and outbound revenue goals consistently through effective upselling and cross-selling of resort services and packages.
- Oversee credit card authorizations, deposits, and refunds, ensuring secure transactions and accurate record-keeping.
Internship: Front Desk/Events/Server/Banquets
Andaz Hyatt Hotel
03.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ensured the satisfaction of guests by effectively addressing their concerns and feedback.
- Coordinated and delivered amenities to guests, enhancing their experience with personalized touches to create memorable stays.
- Designed and developed food and beverage menus to enhance the guest dining experience.
- Supported the planning and execution of large events, contributing to their successful delivery.
Education
Study Abroad: Hospitality And Tourism
Tio Business School
Utrecht, Netherlands2023
Bachelor of Science - Hospitality And Tourism | Hotel Management
San Diego State University
San Diego, CA05.2025
Skills
- Upselling and Cross-Selling
- Revenue Optimization
- Luxury Service Standards
- Team Collaboration
- CRM Systems: Opera, Reserve, HotSOS, Zingle, Open Table, Infrasys, and Alice
- Data Entry
- Sales Reporting
- Sales Strategy Development
Certification
SafeServ Certified - Food Handlers
Languages
Russian
Timeline
Reservations Sales Coordinator
Park Hyatt Aviara Resort, Golf Club and Spa
08.2023 - Current
Internship: Front Desk/Events/Server/Banquets
Andaz Hyatt Hotel
03.2022 - 08.2023
Study Abroad: Hospitality And Tourism
Tio Business School
Bachelor of Science - Hospitality And Tourism | Hotel Management
San Diego State University
SafeServ Certified - Food Handlers
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