Ana Sanchez
Atlanta,GA
Summary
Detail-oriented healthcare administrative professional with 10+ years of experience supporting surgery scheduling, patient access coordination, and high-volume clinical operations, including Personal Injury (PI) patient workflows. Demonstrated expertise in documentation accuracy, ICD-10-CM coding awareness, insurance verification and compliance with healthcare regulations. Proven track record of ensuring accuracy while handling high-volume tasks and coordinating operations across various systems and stakeholders.
Overview
15
15
years of professional experience
Work History
Senior Surgery Scheduler
Barbour Orthopaedics
Atlanta, GA
03.2018 - 04.2026
- Coordinated end-to-end scheduling for inpatient and outpatient surgical procedures across 8 providers in a high-volume environment.
- Trained and mentored new staff on scheduling systems and departmental procedures, and protocol compliance to ensure consistent team performance.
- Verified insurance coverage, authorizations, and required documentation to support accurate billing and reimbursement.
- Monitored and tracked 50-70+ cases daily, ensuring financial and administrative requirements using electronic systems and reporting tools to ensure timely processing and workflow continuity.
- Served as primary liaison between patients, surgeons, attorneys, insurance companies and funding organizations to secure timely authorizations and ensure seamless coordination of care.
- Maintained strict documentation accuracy and ensured compliance with HIPAA regulations and ICD-10-CM coding guidelines.
- Led coordination of complex scheduling workflows across diverse patient populations, including Personal Injury (PI) cases and Health Insurance carriers requiring multi-party communication and external coordination.
Front Desk Administrative Assistant
Dourron OB/GYN
Atlanta, GA
03.2016 - 02.2018
- Collected and verified patient demographic and insurance information for 60-80+ patients daily, ensuring billing accuracy.
- Scheduled appointments and coordinated patient intake for a multi-provider OB/GYN practice, maintaining strict HIPAA compliance.
- Supported billing readiness by ensuring patient records and insurance documentation were complete and accurate.
- Managed high-volume front desk operations with 80+ patient interactions daily while maintaining professionalism and attention to detail.
- Collaborated with clinical and administrative teams to resolve scheduling and documentation issues.
Chiropractic Assistant
Marietta Spine And Injury/Emery Chiropractic
Marietta, GA
02.2015 - 03.2016
- Maintained accurate patient records and treatment documentation.
- Supported daily operations through patient communication and workflow coordination.
- Implemented process improvements that enhanced clinic efficiency and reduced appointment wait times.
Assistant Manager
Arbys
Atlanta, GA
08.2011 - 02.2015
- Managed staff scheduling and daily operations in a fast-paced environment.
- Tracked sales, cash handling, and performance metrics.
- Supported process improvements to increase efficiency and workflow performance.
Education
Medical Billing And Coding Certificate -
DeVry University
Atlanta, GA11.2026
Skills
- Surgery Scheduling (Inpatient & Outpatient Coordination)
- Team Leadership
- High Volume Case Tracking
- Billing Readiness & Documentation Accuracy
- ICD-10-CM Coding Support for Medical Necessity
- EHR Systems (Salesforce, NextGen, CareCloud, Surgimate, PBO)
- HIPAA Compliance & Medical Record Management
- Personal Injury (PI) Patient Coordination
- Strong Attention to Detail in Fast-Paced Environments
- Time Management & Deadline-Driven Workflows
- Problem Solving & Workflow Coordination
- Microsoft Excel & Office Suite
- Bilingual Communication (Spanish/English)
- Efficiency & Productivity Management
- Multi-Tasking & Prioritization
Languages
English
Spanish
Timeline
Senior Surgery Scheduler
Barbour Orthopaedics
03.2018 - 04.2026
Front Desk Administrative Assistant
Dourron OB/GYN
03.2016 - 02.2018
Chiropractic Assistant
Marietta Spine And Injury/Emery Chiropractic
02.2015 - 03.2016
Assistant Manager
Arbys
08.2011 - 02.2015
Medical Billing And Coding Certificate -
DeVry University