Asani Warren
Chesapeake,VA
Summary
Results-driven shift leader with a strong focus on customer satisfaction and team collaboration. Experienced in training staff, implementing process improvements, and effectively resolving customer complaints, leading to enhanced operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Lowes Home Improvment
1308 Battlefield Blvd N, Chesapeake VA 23320
05.2023 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations for home improvement solutions.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Collaborated with team members to enhance customer service delivery and improve store operations.
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Trained new cashiers on operational procedures and customer service standards.
Shift Leader
Tropical Smoothie Cafe
Chesapeake, VA
05.2020 - 12.2024
- Supervised daily operations, ensuring high-quality service and adherence to safety standards.
- Trained new team members on customer service protocols and operational procedures.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Conducted regular performance evaluations, providing feedback and coaching to team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Science - Business Administration
University Of Maryland Eastern Shore
Princess Anne, MD05.2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Fiance
- Team collaboration
- Active listening
- Creative thinking
Certification
Data & Marketing
Timeline
Customer Service Cashier
Lowes Home Improvment
05.2023 - 08.2025
Shift Leader
Tropical Smoothie Cafe
05.2020 - 12.2024
Bachelor of Science - Business Administration
University Of Maryland Eastern Shore
Excel Associate? Microsoft Specialist
As an associate in Excel. I have demonstrated basic skill with Microsoft Excel, which usually requires 150 hours of training and practical practice. I am a Microsoft-certified professional. having the ability to use formulas and functions to manage data cells and ranges, as well as the ability to build and manage spreadsheets, workbooks, tables, and charts. Through a 50-minute test, this certification verifies the fundamental skills required for entry-level positions like junior analysts or administrative personnel.