Asazria Rosa

• Responsible for interviewing, hiring, orientation, and general supervision.
• Triaged and evaluated patients, prioritizing care to ensure timely medical attention.
• Maintained detailed records of all client interactions and facilitating clear communication across teams involved.
• Provided reports on company performance, offering insight into areas of improvement and growth opportunities.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Took time away from professional career to raise young child and manage household.

• Trained, supervised, and assisted veterinary technicians in their performance of a variety of procedures and client education.
• Maintained proper drug storage procedures and kept thorough records for controlled drugs as required by law.
• Induced anesthesia and intubated patients, prepared patients for surgeries using hospital procedures, and assisted surgeon.
• Recorded and monitored patient vitals and reflexes during procedures to ensure patient is on a adequate surgical plane of anesthesia.
• Supported receptionist by scheduling/confirming appointments and surgical procedures, filling prescriptions, contacting pharmacies, responding to emails, and providing telephone support to ensure client calls and requests are being processed in a timely manner.

• Triaged, admitted and treated patients under veterinarians guidance.
• Prepared surgical packs, dental instrument packs, and drapes for use in sterile environments.
• Collected patient blood, urinary and biopsy samples for in-house and out-house laboratory analysis.
• Operated anesthesia, oxygen, and monitoring equipment.
• Created prescription labels, filled prescriptions and dispensed medications as directed by a veterinarian.

• Coordinated scheduled for grooming appointments, boarding reservations, daycare reservations, and rescheduled appointments.
• Managed cash reconciliation, tip allocations and processed payments for service rendered.
• Communicated reminders of upcoming appointments and vaccination certificates renewals with owners and updated clients.
• Monitored stock and ordered office supplies, grooming supplies, and pet supplies.

• Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
• Managed scheduling and route planning to accommodate multiple clients efficiently.
• Conducted initial consultations with new clients to assess pet needs and preferences.
• Set competitive rates for services, optimizing profitability.
• Expanded client base through effective word-of-mouth and social media marketing.
• Built trust with clients by consistently maintaining clear communication regarding their pets' needs and progress.
• Monitored animal behavior to keep owners informed on progress and reported any concerns or changes in behavior to owners promptly.

Took time away from work to focus on education.

• Prepared in house pharmacy refill requests for clients to pick up with prior doctor approval adhering to exam and blood work protocols.
• Administered vaccinations, medications, supplements, preventions, and treatments as ordered by the veterinarian.
• Performed diagnostic imaging and routine laboratory testing for analysis.
• Ensured treatment areas, exam rooms, operating rooms, and laboratories were cleaned and stocked.