Aschea Austin
Margate,FL
Summary
Dynamic finance professional with proven expertise in cash handling and customer service at Broward Healthcare Federal Credit Union. Demonstrated leadership in training new tellers, enhancing team productivity, and ensuring transaction accuracy. Recognized for strong communication skills and a commitment to professionalism, consistently delivering exceptional customer engagement.
Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization. Seeking a member service position to utilize people-oriented experience communication, problem analysis and solving abilities to achieve organizational goals while growing personally and professionally.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Vault Teller
Broward Healthcare Federal Credit Union
Fort Lauderdale, FL
02.2024 - Current
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Properly processed deposits, withdrawals and payments for average of 35 customers daily.
- Greeted and welcomed customers with courteous and professional approach to prompt, accurate and efficient transactions.
- Assisted in training new tellers for seamless integration into the team, boosting overall productivity.
- Expedited teller line-ups during peak hours by promptly responding to requests for additional funds from frontline staff, improving overall teller efficiency.
Assistant Finance Manager
Amscot Financial
Margate, FL
03.2016 - 02.2024
- - Assist customers with processing new cash advances, check cashing, bill payments, and notaries.
- - Maintain a clean and organized work area.
- - Greet customers and address any issues with a friendly demeanor.
- - Develop strategies to attract new customers and ensure policy compliance.
Shift Manager
KFC Restaurant
Margate, FL
03.2012 - 06.2020
- - Managed restaurant operations to maximize sales and efficiency.
- - Ensured CHAMPS Standards for cleanliness, hospitality, accuracy, maintenance, and speed. - Scheduled staff and managed labor within budget.
- - Trained and developed team members to meet performance standards.
- - Reported on employee relations and third-party inspections.
Education
High School Diploma -
Coral Springs High School
Coral Springs, FL06-2012
Skills
- - Accuracy and punctuality
- - Financial analysis
- Adaptable to change
- - Strong communication
- Customer engagement
- - Multitasking and prioritization
- Professionalism and ethics
- - Initiative and integrity
- Cash handling expertise
- - Customer service
- Deposit processing
- - Leadership
- Transaction processing accuracy
- Teller training
Certification
- Notary Public
Timeline
Vault Teller
Broward Healthcare Federal Credit Union
02.2024 - Current
Assistant Finance Manager
Amscot Financial
03.2016 - 02.2024
Shift Manager
KFC Restaurant
03.2012 - 06.2020
High School Diploma -
Coral Springs High School