ASEEL AL-SOUB
Fort Worth,TX
Summary
Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst
Nobroker Educational Online Project
08.2023 - 08.2024
- Oversaw a team of five professionals adept in Python within the Jupyter Notebook environment, tasked with predicting the click volume for properties during the initial 0-7 days of activation for Nobroker
- Communicated with stakeholders on requirements to manage deadlines and ensure project deliverables
- Allocated tasks based on individual team members' strengths and past experiences
- Provided guidance to team members in areas of uncertainty or requisite knowledge to effectively attain our project objectives
- Conducted training sessions for new team members, focusing on skill development and fostering an understanding of relevant processes
- Successfully identified the root problem by administrating the correct set of questions to stakeholders.
- Identified gaps between current state and desired future state operations.
- Developed reports using SQL queries to track progress against key performance indicators.
- Gathered feedback from end users regarding usability issues related to applications or systems.
Business Analyst
IBM
Dallas, TX
01.2021 - 05.2023
- Enhanced customer satisfaction by 80% through implementing process improvements based on customer feedback
- Effectively managed case workflows with customers, ensuring timely responses and soliciting feedback on their inquiries
- Oversaw the management of invoices using SAP for and contracts to facilitate the resolution of queries raised by both the customers and IBM
- Documented customers' requirements to ensure their needs met with business objectives
- Handled confidential client data using various cloud-based tools to conduct thorough financial investigations and documented detailed findings for future reference
- Collaborated with cross-functional teams to identify and address customers' financial and account inquiries
- Investigated comprehensive reports and visualizations using multiple analytical tools to communicate key findings to stakeholders
- Assisted in business process improvement initiatives, streamlining workflows, and reducing operational costs
- Identified customers financial needs and curated solutions through multiple customer support channels.
Student Worker
University of North Texas
Denton, TX
07.2019 - 05.2020
- Designed and implemented a comprehensive survey for an 8-member Auxiliary Service team, gathering valuable insights to drive process improvements and enhance team performance
- Ensured exceptional service delivery and fostered strong relationships with both housing and dining users, ensuring high levels of customer satisfaction and loyalty
- Cultivated expertise in point-of-sale troubleshooting, swiftly resolving technical issues to ensure seamless operations and optimal user experiences
- Maintained up-to-date inventory records of all tagged assets, ensuring accurate tracking, and facilitating efficient asset management processes
- Applied expertise in troubleshooting and software updates/installations, ensuring seamless operations and minimizing downtime through efficient problem-solving techniques.
Business Manager
Software Profiles Inc
Watauga, TX
01.2018 - 01.2019
- Proactively communicated with 10 project stakeholders daily to ensure real-time project updates and effective management of timelines and deliverables
- Coordinated and managed the preparation and archiving of monthly time sheets for a diverse global workforce, leveraging Skype for seamless communication across different time zones and locations
- Collaborated with clients to address issues and ensure a seamless client-contract relationship, fostering trust and effective communication
- Effectively communicated and presented the company's future projects to new investors through in-person meetings and electronic channels, ensuring clear understanding and building strong relationships with stakeholders
- Implemented a streamlined file-sharing system using iCloud, ensuring secure and efficient exchange of files within a professional network.
- Collaborated with other departments within the organization to coordinate project efforts.
- Facilitated communication between different teams within the organization through regular meetings.
College Tutor
Tarrant County College
TX, Saginaw
01.2017 - 08.2017
- Fostered academic success by providing personalized instruction and guidance to 30 diverse students, creating a supportive environment that enhanced understanding of statistics and college algebra concepts
- Utilized strong communication and interpersonal skills to explain complex concepts, ensuring students' understanding and application of statistical principles
- Leveraged leadership abilities to facilitate study groups and guide students in solving problems, enhancing their analytical thinking and problem-solving skills
- Managed time effectively, creating structured study plans and allocating resources efficiently to meet individual student needs
- Collaborated closely with other tutors and colleagues to maintain a productive and supportive working environment.
Education
Bachelor of Business Administration in Business Analytics -
University of North Texas
Denton, TX12.2020
Skills
- Communication
- Critical Thinking
- Business Process Modeling
- Requirements Gathering Technical
- Problem Solver
- Project Management
- Microsoft Excel
- Stakeholder Management
- Attentive
- Adaptable
- Team Player
- Dependable
- Presentation
- SAP
- BI tools expertise
- Workflow Analysis
- SQL
- Tableau
- Python
- Machine Learning
Languages
- Arabic Fluent
- English Fluent
Certification
Microsoft Excel Certification
Timeline
Business Analyst
Nobroker Educational Online Project
08.2023 - 08.2024
Business Analyst
IBM
01.2021 - 05.2023
Student Worker
University of North Texas
07.2019 - 05.2020
Business Manager
Software Profiles Inc
01.2018 - 01.2019
College Tutor
Tarrant County College
01.2017 - 08.2017
Bachelor of Business Administration in Business Analytics -
University of North Texas
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