Ash Coleman
Roseville,CA
Summary
Results-driven Shift Supervisor with 15+ years of experience in retail operations and team leadership. Skilled in staff training, inventory management, and conflict resolution. Known for streamlining workflows, supporting managers, and maintaining high service standards.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
Starbucks
Carmichael, CA
03.2014 - Current
- Monitored store operations during opening, peak, and closing shifts at Starbucks.
- Coached partners on beverage preparation, customer service, and store procedures to enhance team performance and customer satisfaction.
- Trained new partners on Starbucks standards, equipment use, and service routines to ensure consistent service quality.
- Resolved customer concerns with calm service and clear communication.
- Developed and implemented strategies that streamlined operations and elevated customer service levels.
- Assisted upper management with daily operations to meet standards of service and quality.
- Executed inventory checks to ensure adequate supply for operations., restocking, and supply ordering support.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Assistant Store Manager
Blockbuster Video
Antelope, CA
07.2009 - 01.2014
- Oversaw sales activities to guarantee customer satisfaction with service and product quality.
- Managed video inventory, rentals, returns, and shelf organization.
- Trained associates on customer service and store procedures.
- Coordinated scheduling to enhance staff availability and streamline store operations, opening tasks, and closing procedures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Monitored compliance with store policies to ensure a positive shopping environment. and supported team performance.
- Maintained merchandising standards across movie and game sections.
- Supported Blockbuster Video store operations and daily retail workflow.
Education
High School Diploma -
Oakmont High School
Roseville, CAArt History
American River College
Sacramento, CASkills
- Inventory control
- Cash handling
- POS systems
- Staff training
- Store operations
- Team training
- Employee recruitment
- Retail operations
- Customer service
Affiliations
- Event Coordinator (2018-2020)
- Dungeon Master (game Master) 2019 - Current
Timeline
Shift Supervisor
Starbucks
03.2014 - Current
Assistant Store Manager
Blockbuster Video
07.2009 - 01.2014
High School Diploma -
Oakmont High School
Art History
American River College