Ash Elliott
Holyoke,MA
Summary
Organized, motivated, and accomplished track record with a diverse set of skills and a record of consistent results. Six years of work experience out of college mainly focused on customer service and office management. Demonstrated success in growing and maintaining a culture of customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II
Waste Management
07.2024 - Current
- Continued growth and education in WM's systems, infrastructure, and processes
- Continued to handle inquiries and requests quickly and courteously
- Handled higher level customer concerns and issues from national level representatives
- Maintained consistently high quality scores across a variety of case types.
- Achieved Super-Agent award for the month of September 2024
Customer Service Representative I
Waste Management
02.2024 - 07.2024
- Handled customer inquiries and issues courteously and professionally.
- Actively listened to customers, handled concerns quickly and provided prompt follow-ups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while deescalating disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
OFFICE MANAGER
MOSQUITO JOE OF RIDGEFIELD- NEW HAVEN
04.2020 - 01.2024
- Handled inbound and outbound communications regarding customer service, sales and vendor relationship
- Ran booths at in-person marketing events and home shows
- Handled online marketing efforts including social media campaigns
- Scheduled four to six daily routes made up of hundreds of services per day.
LEAD TECHNICIAN
MOSQUITO JOE OF RIDGEFIELD - NEW HAVEN
05.2019 - 08.2022
- Dealt with serious and escalated customer concerns both in person and over the phone
- Trained new employees in proper application, safety and customer service protocols
- Developed and fostered a customer satisfaction culture.
TECHNICIAN
MOSQUITO JOE OF BRAINTREE-WEYMOUTH
05.2018 - 05.2019
- Interfaced with and developed positive relationships with customers
- Performed in-person pesticide services.
SERVER
UNITON STREET MARKET
10.2016 - 03.2018
- Maintained high standards of customer service during high-volume, fast-paced operations
- Followed procedures for safe food preparation and presentation
- Utilized POS system.
Education
No Degree -
University of Connecticut
Skills
- Excellent communication skills, both written and verbal
- Comfortable working both alone or collaboratively
- Fostering a culture of customer satisfaction
- Diligence and creativity when dealing with difficult situations
Timeline
Customer Service Representative II
Waste Management
07.2024 - Current
Customer Service Representative I
Waste Management
02.2024 - 07.2024
OFFICE MANAGER
MOSQUITO JOE OF RIDGEFIELD- NEW HAVEN
04.2020 - 01.2024
LEAD TECHNICIAN
MOSQUITO JOE OF RIDGEFIELD - NEW HAVEN
05.2019 - 08.2022
TECHNICIAN
MOSQUITO JOE OF BRAINTREE-WEYMOUTH
05.2018 - 05.2019
SERVER
UNITON STREET MARKET
10.2016 - 03.2018
No Degree -
University of Connecticut