Ash Hicks
Parkersburg
Summary
Dynamic and adaptable professional with a friendly demeanor, honed through experience as a Shift Leader at Subway. Proven ability in customer service and problem-solving, consistently enhancing team performance and ensuring a positive customer experience. Strong organizational skills and calm under pressure contribute to efficient operations in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Store Associate
Dollar General
Vienna
01.2025 - Current
- Maintained knowledge of sales and promotions, return policies and security practices.
- Monitored employee performance to ensure adherence to company standards.
- Solicited sales from customers by identifying product needs and locating merchandise.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Reconciled daily sales transactions against cash registers totals.
- Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Shift Leader
Subway
Marietta
03.2024 - 03.2025
- Monitored employee performance and provided feedback for improvement.
- Assessed company operations for compliance with safety standards.
- Implemented strategies to increase sales and improve service quality.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints promptly and professionally.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Trained new employees on company policies, operational procedures, and customer service standards.
Team Member
Tim Hortons
Parkersburg
09.2021 - 08.2023
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Parkersburg High School
Parkersburg, WV05-2024
Skills
- Customer service
- Sales techniques
- Inventory management
- Conflict resolution
- Cash handling
- Organizational skills
- Time management
- Flexible hours
- Friendly and helpful
Languages
English
Professional
Timeline
Store Associate
Dollar General
01.2025 - Current
Shift Leader
Subway
03.2024 - 03.2025
Team Member
Tim Hortons
09.2021 - 08.2023
Parkersburg High School