Ash Nallawangsa
Rancho Cucamonga,California
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Shortage Control Agent
Burlington
01.2024 - Current
- Responsible for maintaining a professional loss prevention presence at the store entrance.
- Promoted current Burlington marketing campaigns and promotions.
Crew Member / Guest Services Lead
McDonald's Inc.
10.2023 - 12.2023
- Performed services to provide customers with a quick and accurate service and show sensitivity to their individual needs, both from behind the till as well as in the dining areas.
- Became familiar with products to answer questions and make suggestions
Auditor / Order Selector
Gold Star Foods
09.2023 - 11.2023
- Order Selector - Select, stage, package, and load customer orders.
- Auditor - Ensure quantities ordered are accurate.
Problem Solver / Fulfilment Associate
Amazon LLC
09.2022 - 05.2023
- Organized, stored, and retrieved items for shipping in the warehouse, distribution facility, or retail location
Call Center Agent
Garlic City Pizza Dba Mountain Mike's
05.2023 - 08.2023
- Takes calls from customers for orders and answering questions or addressing any concerns
Fraud Specialist / Fraud Agent
Royal Bank Of Canada, RBC
09.2022 - 05.2023
- Responsible for tracking and monitoring illegal transactions on customers' financial accounts without the authorization of the account owner
- Feb. 2022 - Employee of the Quarter
Sales Agent
O2E Brands
11.2017 - 12.2018
- Take inbound calls from customers, answer questions, and work to set up and schedule service appointments.
Education
Bachelor of Science - Accounting
Seneca College
Toronto, ON06.2028
Skills
- Microsoft Office experience
- Interpersonal Communication
- Decision-Making
- Analytical and Critical Thinking
- Remote Office Availability
- Task Prioritization
- Customer Relations
- Analytical Thinking
- Social Perceptiveness
- Multitasking Abilities
- Relationship Building
Accomplishments
Q1 Quarterly Award Royal Bank of Canada, Royal Bank of Canada, 02/2022
Proficiency
- EXCEEDING PERFORMANCE METRICS BY FOLLOWING OUR DETAILED CALL INTAKE PROCESS AND EFFICIENTLY WORKING THROUGH CALLS IN A TIMELY FASHION.
- ENSURES ALL OSHA, HIPAA, AND OTHER REGULATIONS ARE FOLLOWED
- FOLLOWS PROPER REPORTING PROTOCOLS FOR ANY COMPLIANCE OR INCIDENT REPORTING AS NEEDED
- MAINTAINS STRICT PATIENT AND EMPLOYEE CONFIDENTIALITY
- OTHER DUTIES AND RESPONSIBILITIES, NOT SPECIFICALLY DESCRIBED, MAY BE DEFINED OR ASSIGNED FROM TIME TO TIME, CONSISTENT WITH KNOWLEDGE, SKILLS AND ABILITIES OF THE INCUMBENT BY MANAGEMENT
Timeline
Shortage Control Agent
Burlington
01.2024 - Current
Crew Member / Guest Services Lead
McDonald's Inc.
10.2023 - 12.2023
Auditor / Order Selector
Gold Star Foods
09.2023 - 11.2023
Call Center Agent
Garlic City Pizza Dba Mountain Mike's
05.2023 - 08.2023
Problem Solver / Fulfilment Associate
Amazon LLC
09.2022 - 05.2023
Fraud Specialist / Fraud Agent
Royal Bank Of Canada, RBC
09.2022 - 05.2023
Sales Agent
O2E Brands
11.2017 - 12.2018
Bachelor of Science - Accounting
Seneca College