Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. A 9-year MMJ patient excited to enter the field professionally and not just as a patient advocate! Previous retail and hospitality experience in a field with health education and complex product details to convey quickly and simply to customers. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals after a career break to care for complex family health issues.
Hi, I’m
Ash Samuelsson
Chicago,IL
Summary
Overview
15
years of professional experience
Work History
FreelanceChicago, IL
Patient Advocate
06.2015 - Current
Job overview
- Compiled information from patients and caregivers or family members to identify care concerns.
- Assisted patients in selecting appropriate courses of actions and obtaining needed support.
- Explained complex medical terminology, policies, procedures, and services to patients and families in an understandable manner.
- Guided patients through the completion of consent and other required medical forms, including documentation necessary to receive medical marijuana cards.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Facilitated communication between providers, patients, and family members.
Early To BedChicago, IL
Order Fulfillment, Inventory Management
03.2016 - 12.2019
Job overview
- Reviewed and processed customer orders, ensuring the accuracy of all information and pricing, and completing customs declarations for international orders.
- Devised and implemented new order management processes to streamline efforts of sales staff and customers.
- Mastered the POS program and order management processes, becoming the go-to expert in the company, answering questions from various personnel levels.
- Customer service in multiple languages, both in-store and via email, ensures satisfactory purchases and privacy.
- Completing both seasonal inventory updates and whole-store inventory prior to the website update.
- Assisted in migrating inventory into the new website, along with reviews and a new tagging system.
GD2Chicago, IL
Host and Administrator
08.2014 - 01.2018
Job overview
- Individually responsible for opening and closing a private club, cleaning/restocking supplies, and setting up a comfortably organized space.
- Maintained records on each member and ensured a smooth experience for attendees, while also checking IDs/backgrounds to ensure that we were compliant with city standards.
- Ensured compliance with health and safety regulations within the club.
- Monitored sensitive situations with discretion, and creatively problem-solved any snags as they arose.
- Responded appropriately to customer complaints, bringing major issues to the attention of club owners.
- Promoted high customer satisfaction by resolving requests and needs with knowledgeable and friendly service.
The Pleasure ChestChicago, IL
Educator, Senior Specialist, and Sales Associate
09.2011 - 11.2015
Job overview
- Achieved advanced training in comprehensive sexual wellness, transitioning quickly from retail novice to product and educational specialist.
- With further training, became a certified Senior Specialist and taught a variety of classes, both with the company and for outside engagements. Assisted in product development and training for other staff.
- In addition to education and personalized shopping experiences with customers, designated as the "assistant to the assistant manager" (and AM during staff changes).
- Double-checked all invoices, completed shipping/receiving, processed returns, filed relevant paperwork, and co-managed regional inventory.
- Maintained updated knowledge through continuing education and advanced training outside of the store environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Trained new staff on the ins-and-outs of POS program.
Monolith TechnologiesChicago, IL
Fulfillment and Logistics Intern
06.2010 - 10.2012
Job overview
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated with vendors to ensure timely delivery of goods.
- Abided by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Communicated with carriers and contractors regarding pickup and delivery schedules.
Education
Roosevelt UniversityChicago
BA from Psychology
06-2026
University Overview
- Psychology major with Gender Studies minor
- GPA-based Scholarship Recipient
- Due to complex workload and family responsibilities, attended part-time starting at 17
- Returned to complete BA during pandemic
- Member of Psych professor's research cohort
Skills
- Adaptable Role Support
- Cleaning/Organization
- Customer ID Validation
- Customer Service
- Extensive Product Familiarity
- Inventory Management
- Invoice Processing
- Online Order Management
- Sales Proficiency
- Strain and Cannabinoid Identification
- Supporting Fellow Medical Patients
- Team Morale/Support
- Understanding Attitude
Languages
English
Native/ Bilingual
Spanish
Limited
References
References
References available upon request.Timeline
Order Fulfillment, Inventory Management
Early To Bed
03.2016 - 12.2019
Patient Advocate
Freelance
06.2015 - Current
Host and Administrator
GD2
08.2014 - 01.2018
Educator, Senior Specialist, and Sales Associate
The Pleasure Chest
09.2011 - 11.2015
Fulfillment and Logistics Intern
Monolith Technologies
06.2010 - 10.2012
Roosevelt University
BA from Psychology