Asha Johnson Dennis
Fairborn
Summary
Dynamic professional with extensive customer service experience at BJs Brewhouse, adept at managing high-pressure situations and enhancing guest satisfaction. Proven multitasking proficiency and exceptional communication skills foster strong team collaboration. Committed to creating positive experiences through effective time management and attentive customer engagement.
Overview
3
3
years of professional experience
Work History
Host
Bjs Brewhouse
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Crew Member
McDonald’s
06.2023 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Class Leader
Tender Love and Care
03.2022 - 06.2024
- Served as a mentor for new teachers, sharing effective strategies for lesson planning, classroom management, and assessment methods.
- Improved overall classroom management by implementing clear expectations, consistent consequences, and positive reinforcement strategies.
- Participated in professional development opportunities to stay current on best practices in education and continually refine teaching techniques.
- Utilized data-driven decision-making processes to adjust instructional approaches based on ongoing analysis of student performance metrics.
- Developed strong relationships with students, parents, and colleagues by demonstrating professionalism, empathy, and genuine interest in their wellbeing.
Education
Beavercreek High School
Beavercreek, OH05.2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Telephone reception
- Reservations
- Verbal and written communication
- Customer engagement
- Task prioritization
- Greeting guests
- Customer service expertise
- Cleaning and sanitation
- Interactive communication skills
- Food running
Timeline
Host
Bjs Brewhouse
07.2024 - Current
Crew Member
McDonald’s
06.2023 - 07.2024
Class Leader
Tender Love and Care
03.2022 - 06.2024
Beavercreek High School
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