
Dynamic professional with a proven track record in customer service at Chick-Fil-A and Sam’s Club, excelling in accurate order fulfillment and fostering exceptional member experiences. Recognized for attention to detail and strategic planning, I effectively collaborate with teams to enhance operational efficiency while ensuring a welcoming environment for all customers.
As team lead at Chick-Fil-A I'm responsible for assisting the management team in all aspects of shift management which include opening/closing shifts and ensuring that each restaurant guest has an outstanding experience.
The day to day task management includes operating restaurant pos/INFORM systems, addressing customer concerns and issues,supervision of all team member shifts/duties, ensuring proper security of cash handling procedures at all times, all while maintaining team members follow accurate food safety procedures in a clean inviting environment.
Most importantly I ensure a positive guest experience by promoting efficiency, accuracy, and hospitality.