Asha Prasad
Regional Business Office Specialist
San Jose,CA
Summary
Detail-oriented professional with expertise in business process improvement and team collaboration. Proven ability to enhance operational efficiency and train new staff, driving increased productivity and resident satisfaction.
Overview
22
22
years of professional experience
Work History
Regional Business Office Specialist
Oakmont Senior Living
07.2023 - Current
- Processed resident admissions and discharges, maintaining accurate documentation and compliance with company policies.
- Managed billing and accounts receivable, ensuring timely payments and resolving discrepancies efficiently.
- Coordinated communication between departments to enhance service delivery and improve resident satisfaction.
- Assisted in budget preparation by tracking expenses and identifying cost-saving opportunities within the office operations.
- Trained new staff on operational procedures, fostering a collaborative work environment and enhancing team performance.
- Developed training materials for staff onboarding, standardizing procedures and enhancing knowledge retention among employees.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and conducting reference checks for potential candidates.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Resolved client disputes professionally through clear communication of contract terms, ensuring mutually agreeable resolutions that fostered lasting partnerships.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols throughout daily operations in the business office setting.
- Increased efficiency by training new hires on company procedures and best practices while providing ongoing guidance throughout their onboarding period.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Evaluated staff performance and provided coaching to address inefficiencies.
Business Office Coordinator
Sunrise Senior Living
Monterey, CA
04.2021 - 06.2023
- Coordinated daily operations to enhance efficiency in administrative processes.
- Managed scheduling and maintained calendars for leadership team, ensuring optimal resource allocation.
- Developed and implemented office procedures to streamline communication among staff members.
- Assisted in budgeting and financial tracking, ensuring compliance with organizational standards.
- Collaborated with department heads to facilitate effective interdepartmental communication and project coordination.
- Trained new staff on operational protocols and software systems, fostering a knowledgeable workforce.
Reservations Manager
Hyatt Regency Monterey
Monterey, CA
06.2004 - 02.2021
- Managed daily reservations operations to optimize guest accommodations and enhance satisfaction.
- Supervised team of reservation agents, providing training and support to improve service quality.
- Developed strategies for inventory management, ensuring optimal room availability and pricing accuracy.
- Implemented new software tools to streamline reservation processes and reduce response times.
- Coordinated with departments to resolve guest inquiries, ensuring seamless communication and service delivery.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Managed team of reservation agents, ensuring high-quality service and accurate bookings.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Consulted with central reservations to discuss new rate plans and promotions.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Science - Business Administration
University of The South Pacific
Fiji08-2003
Skills
- Business process improvement
- Accounts payable and receivables
- Payroll processing
- Document management
- Office management
- Ordering office supplies
- Attention to detail
- Reliability
- Time management abilities
Timeline
Regional Business Office Specialist
Oakmont Senior Living
07.2023 - Current
Business Office Coordinator
Sunrise Senior Living
04.2021 - 06.2023
Reservations Manager
Hyatt Regency Monterey
06.2004 - 02.2021
Associate of Science - Business Administration
University of The South Pacific