Makenzie Russell
Marietta,OH
Summary
Business office assistant with several years of experience providing clerical and accounting support in business setting. Skilled at routing calls through multi-line phone system. Professional, positive attitude creates comfortable atmosphere for visitors.
Overview
6
6
years of professional experience
Work History
Business Office Specialist
Amedisys
05.2021 - Current
- Organized paper filing system to maintain accurate records.
- Developed and implemented changes to office procedures to improve effectiveness and efficiency.
- Created, utilized and updated variety of databases and spreadsheets for reference utilizing Microsoft Word and Excel.
- Sorted incoming mail and delivered to appropriate employees or departments.
- Handled multiple complex tasks simultaneously by setting priorities and meeting deadlines.
- Operated office equipment, such as copy machine, scanner and printer.
- Greeted arriving customers and announced to appropriate employees.
- Provided excellent customer service on phone and in-person to individuals from socially, economically and culturally diverse backgrounds.
- Scheduled appointments and maintained employee appointment calendar using MS Outlook.
- Responded appropriately in challenging situations calling for sensitivity and independent judgment.
- Supervised work of office assistants and temporary employees.
- Prepared written memos for staff distribution.
- Answered phone and routed calls to appropriate team members.
- Generated departmental reports, compiled data and provided analysis of results.
- Ordered office supplies for supply closet inventory.
- Provided administrative assistance in the office such as filing paperwork, answering phones and scheduling appointments.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Coordinated with department managers to adjust employee schedules as needed.
Cardiac Monitor Technician
Camden Clark Medical Center
Parkersburg, WV
09.2019 - 05.2021
- Monitored patients on telemetry by computer or transtelephonically.
- Reviewed patient information to determine normal and abnormal heart patterns.
- Maintained medical supplies and equipment needed to provide patient care.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Administered continuous and 12-lead electrocardiogram monitoring.
- Guided junior staff on how to compare and interpret rhythm strips.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Conducted qualitative analysis of records to verify accuracy, internal consistency and correlation of recorded data.
- Compared posted strips to previous strips to notify nursing staff of drastic changes.
- Cleaned and maintained heart monitors and EKG machine to remove dirt from electrodes for accurate measurements.
- Communicated test or assessment results to medical professionals.
- Adjusted settings or positions of medical equipment.
- Monitored patient conditions during surgery by observing EKG readings and other vital signs.
- Attached electrodes to patients' bodies and recorded electrical impulses from heart to perform EKGs.
- Recorded observations and baseline measurements to maintain accurate medical records.
Patient Care Technician
Marietta Memorial
Marietta, OH
01.2019 - 10.2019
- Responded to bell or light signal calls to assist patients with needs.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Notified senior staff of patient emergencies to optimize outcomes.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Restocked unit frequently with necessary medical supplies.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted with patient admissions, discharges and transfers.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Kept instruments and equipment clean and sanitized.
Education
High School Diploma -
Marietta Senior High School
Marietta, OH05.2017
Skills
- Business process improvement
- Scheduling appointments
- Database Administration
- Expense Tracking
- Document Management
- Meeting Coordination
- Data entry expertise
- Presentation Creation
- Travel Arrangements
- Spreadsheet development
- File Organization
- Scheduling and Planning
Timeline
Business Office Specialist
Amedisys
05.2021 - Current
Cardiac Monitor Technician
Camden Clark Medical Center
09.2019 - 05.2021
Patient Care Technician
Marietta Memorial
01.2019 - 10.2019
High School Diploma -
Marietta Senior High School