Akisha Wheeler
Virginia Beach,VA
Summary
Dynamic professional with extensive experience at Sam's Club, excelling in business process improvement and member relations. Proven ability to streamline operations and enhance service quality. Skilled in scheduling appointments and managing accounts receivable, while fostering strong relationships through effective communication and personalized support. Committed to delivering exceptional results and member satisfaction.
Overview
19
19
years of professional experience
Work History
Business Office Specialist
Sams Club
02.2020 - Current
- Developed correspondence letters, memos, and emails.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Streamlined office operations by implementing efficient filing systems and workflow processes.
Pharmacy Technician
Sams Club Pharmacy
02.2016 - 02.2020
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from members and healthcare providers.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Member Service Team Lead
Sam's Club
01.2006 - 01.2016
- Managed escalated members concerns, ensuring timely resolution and positive outcomes.
- Built strong relationships with members by maintaining consistent follow-up and providing personalized support services tailored to their needs.
- Delivered prompt service to prioritize members needs.
- Answered Incoming phone calls addressing membership concerns
Education
Associate of Science - Interior Design
Tidewater Community College
Norfolk, VA05-2014
Skills
- Scheduling appointments
- Business process improvement
- Payroll processing
- Accounts receivable management
Timeline
Business Office Specialist
Sams Club
02.2020 - Current
Pharmacy Technician
Sams Club Pharmacy
02.2016 - 02.2020
Member Service Team Lead
Sam's Club
01.2006 - 01.2016
Associate of Science - Interior Design
Tidewater Community College
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