Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Ashanique Brannon

Lewisville,NC

Summary

Developed comprehensive understanding of customer service in healthcare, focusing on relationship-building and continuous professional development through various certifications.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Head Start Program
Winston-Salem, NC
11.2021 - 10.2023
  • Implemented engaging lesson plans to meet diverse learning needs of children.
  • Facilitated a nurturing classroom environment that promoted social and emotional development.
  • Collaborated with staff to ensure compliance with Head Start curriculum standards.
  • Assessed student progress and adapted instructional strategies accordingly.

Customer Service Representative

Alight Solutions
Winston-Salem, NC
10.2020 - 09.2022

Handled inbound and outbound calls to assist customers with inquiries and issues. Demonstrated compassion and accountability in all interactions. Managed time effectively to resolve problems and handle accounts efficiently.

Customer Service Rep

Alorica
Greensboro, NC
02.2018 - 06.2020
  • Handled inbound and outbound calls to assist clients with inquiries and concerns. Responded to emails and addressed customer complaints effectively. Processed faxes and supported clients' needs promptly.
  • Addressed customer inquiries and complaints with efficiency to enhance satisfaction levels.

Nursing Assistant II

Wake Forest Baptist Health
Winston-Salem, NC
05.2015 - 08.2017

Assisted with bathing and personal hygiene tasks. Supported residents in daily living activities. Aided in meal preparation and feeding. Helped individuals achieve personal goals in inpatient rehabilitation.

Certified Nursing Assistant II

Regency Care of Clemmons
Clemmons, NC
08.2015 - 01.2017

Assisted residents with bathing and personal hygiene. Supported daily living activities by making beds and providing care. Collaborated with team members to ensure quality resident care.

Certified Nursing Assistant II

Mount Eagle Health Care
Winston-Salem, NC
02.2013 - 06.2015
  • Assist in bathing, making beds, caring for the residents, helping with ADLs, feeding , being a team player, having the knowledge of a cna 1and 2

Shift Leader/Cashier

Dunkin Donuts
High Point, NC
03.2011 - 06.2013
  • Cashier, order taking, making and baking cakes, donuts, stocking, inventory

Cashier

Wendys
Winston-Salem, NC
02.2009 - 10.2011
  • Cashier, order taking, keeping lobby clean, stocking, inventory ,washing dishes, making sandwiches

Assistant Teacher

Head Start, Inc.
Winston-Salem, NC
05.2005 - 08.2007
  • Assist with paperwork, classroom learning, helping with homework

Education

Forsyth Technical Community College

CNA 1,2 And Medication Aide -

Mount Eagle institution

High School Diploma -

Parkland High School

Skills

  • Microsoft word (10 years)
  • Customer Service (10 years)
  • Health Care (5 years)

Certification

  • CNA August 2014 to August 2018
  • CNA 2 January 2015 to January 2018
  • Medication Aide September 2015 to September 2018

Awards

Career readiness certificate April 2010

Timeline

Substitute Teacher

Head Start Program
11.2021 - 10.2023

Customer Service Representative

Alight Solutions
10.2020 - 09.2022

Customer Service Rep

Alorica
02.2018 - 06.2020

Certified Nursing Assistant II

Regency Care of Clemmons
08.2015 - 01.2017

Nursing Assistant II

Wake Forest Baptist Health
05.2015 - 08.2017

Certified Nursing Assistant II

Mount Eagle Health Care
02.2013 - 06.2015

Shift Leader/Cashier

Dunkin Donuts
03.2011 - 06.2013

Cashier

Wendys
02.2009 - 10.2011

Assistant Teacher

Head Start, Inc.
05.2005 - 08.2007

Forsyth Technical Community College

CNA 1,2 And Medication Aide -

Mount Eagle institution

High School Diploma -

Parkland High School
Ashanique Brannon