Ashante Crawford
Anaheim,CA
Summary
Seasoned Assistant Front Office Manager with background in hospitality and customer service. Possess strong skills in staff supervision, guest relations and operational management. Proven ability to improve efficiency of front office operations while maintaining high levels of guest satisfaction. Known for fostering positive work environment and motivating team members to excel.
Overview
11
11
years of professional experience
Work History
Assistant Front Office Manager
Sonesta Hotels
Irvine, California
06.2022 - Current
- Assisted in managing daily front office operations and guest services.
- Coordinated staff schedules to ensure adequate coverage during peak times.
- Trained new front office staff on procedures and customer service standards.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Implemented efficient check-in and check-out processes for guests.
- Supported the Front Office Manager with administrative tasks and reporting.
- Communicated effectively with other departments to enhance guest experiences.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Worked closely with the housekeeping department to ensure rooms are ready for incoming guests.
- Investigated customer complaints and took corrective action when necessary.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Coached and counseled employees to enhance performance and eliminate process lags.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Supervised night audit process including reviewing reports for accuracy.
Assistant Manager
Mimi's Cafe
Tustin, CA
11.2019 - 03.2020
- Coordinated daily operations to ensure smooth restaurant workflow and efficiency.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented promotional campaigns to enhance customer engagement and satisfaction.
- Assisted in training and developing new staff members in service standards.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted staff meetings to communicate expectations and reinforce team goals.
- Oversaw cash handling procedures and ensured accurate financial transactions.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Resolved conflicts between team members in an effective manner.
Night auditor
Motel 6
Anahiem, CA
08.2018 - 11.2019
- Managed nightly financial reports and reconciled cash registers.
- Audited and balanced cash and credit transactions daily and reset the register for the next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Processed payments and maintained accurate transaction records.
- Processed guest check-outs, including payment processing and providing receipts.
- Audited and balanced cash and credit transactions daily and reset the register for the next day's operations.
- Handled customer inquiries and resolved issues promptly.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Prepared breakfast items and set up dining area for morning guests.
Supervisor
Starbucks
Anahiem, CA
09.2017 - 07.2018
- Supervised team members to ensure high-quality customer service.
- Managed inventory levels and ordered supplies.
- Trained new employees on company policies and procedures.
- Coordinated daily operations to maintain store efficiency.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Managed inventory levels and ordered supplies as needed.
- Implemented cleanliness standards to meet health regulations.
- Collaborated with management on promotional initiatives and store events.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Assistant Manager
McDonald's
Buena Park, CA
05.2015 - 09.2017
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Assisted in training and developing new staff members in service standards.
- Implemented promotional campaigns to enhance customer engagement and satisfaction.
- Oversaw cash handling procedures and ensured accurate financial transactions.
- Resolved customer complaints promptly to maintain high service quality standards.
- Conducted staff meetings to communicate expectations and reinforce team goals.
Education
High School Diploma -
Opportunities for Learning
Long Beach, CASkills
- Customer engagement
- Client management
- Reception management
- Scheduling
- Financial analysis
- Policy compliance
- Problem solving
- Issue resolution
- Staff development
- Team building
- Effective communication
- Hardworking
- Dependable
- Calm
- Respectful
- Honesty
- Fast learner
Timeline
Assistant Front Office Manager
Sonesta Hotels
06.2022 - Current
Assistant Manager
Mimi's Cafe
11.2019 - 03.2020
Night auditor
Motel 6
08.2018 - 11.2019
Supervisor
Starbucks
09.2017 - 07.2018
Assistant Manager
McDonald's
05.2015 - 09.2017
High School Diploma -
Opportunities for Learning