Jules Menzies
Fort Myers,FL
Summary
Results-focused professional prepared to leverage background in administrative support and client relations. Consistently contributes to improved team efficiency and project success. Known for strong collaboration abilities and adaptability to changing requirements, emphasizing organizational and multitasking skills. Professional with strong foundation in delivering impactful results in collaborative environment. Skilled in analytical thinking, problem-solving, and effective communication, with proven ability to adapt to changing needs. Known for reliability and keen focus on achieving team goals. Prepared to bring fresh perspective and drive success in this role.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Assistant Front Office Manager
Sunseeker Resorts
Port Charlotte, Florida
01.2025 - Current
- Verified accuracy of charges on guest folios at check-out time.
- Maintained accurate records of all transactions for accounting purposes.
- Provided leadership by setting an example for other employees to follow.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Maintained accurate records of guest accounts using property management system.
- Responded promptly to customer inquiries via telephone or email.
- Resolved billing discrepancies in a timely manner.
Junior Associate- Supervisor (HR & Accounting)
Hyatt Regency Aurora Denver Conference Center
Aurora, Colorado
02.2024 - 12.2024
- Strengthened collaborative efforts among teammates by facilitating open dialogues during group discussions.
- Delivered accurate reports on time to assist management in making informed decisions based on data analysis.
- Maintained confidentiality while handling sensitive information related to client accounts or legal matters.
- Supported senior associates in managing client relationships by scheduling meetings, taking minutes, and following up on action items.
- Assisted with onboarding of new employees.
- Supported staff on special assignments projects.
- Created and maintained detailed records of all office activities.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Input data into spreadsheets and databases.
Member Advocate
PRIDE Committee (Hyatt Regency Aurora)
05.2024 - 10.2024
- Enhanced member satisfaction by promptly addressing concerns and providing timely resolutions.
- Collaborated with team members to identify areas for improvement and implement new strategies for better member support.
- Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
Hotel Front Desk Supervisor
Hyatt Regency Denver Tech Center
12.2022 - 11.2023
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Hotel Front Desk Agent (Part Time)
The Lodge in Breckenridge
08.2021 - 12.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
Hotel Front Desk Supervisor
Doubletree By Hilton
07.2021 - 10.2022
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
Customer Service Supervisor
Crystal Peak Lodge
06.2020 - 07.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Hotel Front Desk Agent
Doubletree By Hilton
10.2019 - 03.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Live-In Elderly Caregiver
Homecare Sunnyvale
05.2019 - 10.2019
- Assisted clients in achieving physical therapy goals by encouraging participation in prescribed exercises under the guidance of licensed therapists.
- Ensured client safety by closely monitoring their health and reporting any changes or concerns to family members and healthcare providers.
- Continually pursued education and training opportunities in elderly care best practices to stay current on industry trends and enhance professional competencies.
- Maintained detailed records of client progress and changes in condition for accurate documentation and efficient information sharing among caregivers and medical staff.
Food and Beverage Associate (Internship)
Omni Interlocken Resort
04.2018 - 04.2019
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
- Streamlined order-taking process by implementing an efficient system that reduced errors and improved guest satisfaction rates.
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Passenger Attendant (Internship)
Asiana Airlines
04.2017 - 03.2018
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
Customer Service Supervisor (Summer Work & Travel)
Food Lion
03.2017 - 06.2017
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
University Student Council Officer
Our Lady of Fatima University
06.2016 - 03.2017
- Implemented new policies based on feedback from students, resulting in more inclusive practices across campus life.
- Managed budgets for student council events, ensuring responsible allocation of funds while maximizing impact on the student experience.
- Continuously monitored progress towards goals and objectives while adapting strategies as needed for optimal results.
- Developed and implemented initiatives aimed at enhancing student life on campus, from social events to academic support resources.
- Boosted student engagement by organizing and overseeing various extracurricular activities and events.
Cashier Team Lead (Summer Work and Travel Program)
Mount Rushmore National Memorial
03.2016 - 07.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Restocked and organized merchandise in front lanes.
Education
Master Of Arts - Corporate Communication
Santa Clara University
Santa Clara, CA 05.2019 - 10.2021
Bachelor of Science - Hospitality Management
Our Lady of Fatima University
Antipolo, Philippines 06.2013 - 03.2017
Skills
- Colleague Advantage
- Maestro
- Opera
- On Q
- Reserve
- HotSOS
- Troubleshooting skills
- Documentation abilities
- Document Preparation
- Research expertise
- Monthly closings
- Sales Support
- Time Management
- Customer Service
- Attention to Detail
- Computer Skills
- Customer Engagement
- Data Entry
Timeline
Assistant Front Office Manager
Sunseeker Resorts
01.2025 - Current
Member Advocate
PRIDE Committee (Hyatt Regency Aurora)
05.2024 - 10.2024
Junior Associate- Supervisor (HR & Accounting)
Hyatt Regency Aurora Denver Conference Center
02.2024 - 12.2024
Hotel Front Desk Supervisor
Hyatt Regency Denver Tech Center
12.2022 - 11.2023
Hotel Front Desk Agent (Part Time)
The Lodge in Breckenridge
08.2021 - 12.2022
Hotel Front Desk Supervisor
Doubletree By Hilton
07.2021 - 10.2022
Customer Service Supervisor
Crystal Peak Lodge
06.2020 - 07.2021
Hotel Front Desk Agent
Doubletree By Hilton
10.2019 - 03.2020
Live-In Elderly Caregiver
Homecare Sunnyvale
05.2019 - 10.2019
Master Of Arts - Corporate Communication
Santa Clara University
05.2019 - 10.2021
Food and Beverage Associate (Internship)
Omni Interlocken Resort
04.2018 - 04.2019
Passenger Attendant (Internship)
Asiana Airlines
04.2017 - 03.2018
Customer Service Supervisor (Summer Work & Travel)
Food Lion
03.2017 - 06.2017
University Student Council Officer
Our Lady of Fatima University
06.2016 - 03.2017
Cashier Team Lead (Summer Work and Travel Program)
Mount Rushmore National Memorial
03.2016 - 07.2016
Bachelor of Science - Hospitality Management
Our Lady of Fatima University
06.2013 - 03.2017