Ashante Gordon
Sarasota,FL
Summary
Compassionate professional with significant experience assisting individuals with mobility issues as Wheelchair Agent. Possess strong knowledge of airport operations and customer service protocols, ensuring safety and comfort for passengers. Noted for exceptional interpersonal skills, problem-solving abilities, and commitment to enhancing overall passenger experience. Previous work has consistently led to high levels of passenger satisfaction and positive feedback.
Overview
2
2
years of professional experience
Work History
Wheelchair Agent
G2 Secured Staff
Sarasota, FL
04.2023 - Current
- Monitored customer satisfaction levels by engaging in regular conversations with clients.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
- Communicated with gate agents to coordinate assistance boarding.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Greeted customers, answered questions and discussed services.
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
- Aided customers with TSA checkpoint screenings.
- Transported individuals requesting wheelchair service to and from desired locations.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.
- Carried and operated radio or pager to communicate with airport personnel.
- Completed day-to-day duties accurately and efficiently.
Skycap
G2 Secured Staff
Sarasota, FL
03.2023 - Current
- Informed customers of any changes or delays in flights or other services offered by the airlines.
- Assisted passengers in locating their airline and gate information, as well as providing directions to the airport terminal.
- Verified boarding passes before allowing customers access to security checkpoints.
- Effectively answered passenger and visitor questions regarding baggage handling and flight schedules.
- Offered every guest friendly service and knowledgeable assistance.
- Greeted visitors with care and compassion and expressed empathy and patience for anxious, potentially disruptive, and upset patrons.
- Warmly welcomed passengers and provided assistance in various capacities.
- Met passengers at curb to help with check-in, luggage, car seats, and wheelchairs.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Weighed bags, added proper tags and delivered items to airline conveyor belts promptly so passengers could make flights.
Education
High School Diploma -
Booker High School
Sarasota, FL05-2022
Timeline
Wheelchair Agent
G2 Secured Staff
04.2023 - Current
Skycap
G2 Secured Staff
03.2023 - Current
High School Diploma -
Booker High School