Eli Alcaraz

• Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
• Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
• Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
• Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
• Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.

My job is assisting passengers through the check in process, assigning seats, giving them boarding passes and any other concerns related to the airlines and their flights.