Ashante Smith
Plano,TX
Summary
Committed and hardworking customer service representative experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
9
9
years of professional experience
Work History
Cashier
Kroger
Frisco, Texas
01.2017 - Current
- Resolved customer complaints.
- Completed file maintenance log for price discrepancies.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Learned duties for various positions and provided backup at key times.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Associate
Walmart
Sheveport, LA
06.2013 - 01.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Fair Park High School
Shreveport, LA05.2010
Skills
- Honest and Ethical
- Complaint Resolution
- Work Task Prioritization
- Payment Processing
- Reliable and Responsible
- Strong attention to detail
- Excellent communication skills
- Time management
- Active listening skills
- Critical thinking
Timeline
Cashier
Kroger
01.2017 - Current
Customer Service Associate
Walmart
06.2013 - 01.2017
High School Diploma -
Fair Park High School