Ashantea Hylton
Newark,NJ
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge, and hands-on customer service abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Universal Banker
Citibank, NA
Newark, NJ
09.2020 - Current
- Implemented and managed Salesforce processes, enhancing team productivity and collaboration.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Received and counted daily inventories of cash, drafts and checks.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Led customer service initiatives, ensuring exceptional client satisfaction and loyalty.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
Education
Bachelor of Arts -
Kean University
Union, NJ09-2020
Social Sciences
The Brooklyn School For Social Justice
Brooklyn, NYBusiness Communications
West Side High School
Newark, NJSkills
- Risk Management Understanding
- Loan Processing
- Financial Advising
- Financial Analysis
- Sales Operations Management
- Salesforce Administration
- Communication Skills
- Products and Services Knowledge
- Sales Proficiency
- Branch Operations
- Document Preparation
- Customer Service
- Bank Sales
Affiliations
- Kean University ASL Organization
- West Side American RedCross Association
- Kean University breast cancer awareness Organization
- West Side Human Rights awareness and activisim Club
Certification
- Certificate- The West Side NGO Club
- Certificate- The West Side Human Rights Club
- Certificate - Honor Roll- West Side High School
Key Strengths:
Exceptional adaptability demonstrated by successfully navigating diverse work environments, from large-scale banking operations at Citibank to fostering a collaborative learning environment at Kean University.
Timeline
Universal Banker
Citibank, NA
09.2020 - Current
Bachelor of Arts -
Kean University
Social Sciences
The Brooklyn School For Social Justice
Business Communications
West Side High School