Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer in LGBTQ+ programs
Timeline
Generic

Pedro Alves

Peabody,MA

Summary

Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature. Knowledgeable Universal Banker equipped to handle fast-paced banking work. Serves customers with expertise in business and personal banking. Highly proficient in handling teller work, setting up accounts and selling bank products. Universal Banker focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Universal Banker

M&T Bank
09.2022 - Current
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

Sales Associate Specialist

Metro by T-Mobile
07.2021 - 09.2022
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Answered questions about store policies and addressed customer concerns.

Cashier Team Lead

Dunkin' Donuts
06.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Developed and maintained positive relationships with customers to enhance service.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Education

High School Diploma -

Salem High School
Salem, MA
07.2021

Skills

  • Time management
  • Payment processing
  • Team collaboration
  • Financial advising
  • Credit analysis
  • Relationship building
  • Sales expertise
  • Account management
  • Risk management understanding
  • Bank Sales
  • Products and Services Knowledge
  • Customer Service

Certification

  • Licensed NMLS Banker

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Volunteer in LGBTQ+ programs

Volunteering for causes like LGBTQ+ has brought experience and visibility for the community

Timeline

Universal Banker

M&T Bank
09.2022 - Current

Sales Associate Specialist

Metro by T-Mobile
07.2021 - 09.2022

Cashier Team Lead

Dunkin' Donuts
06.2020 - 07.2021

High School Diploma -

Salem High School

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Pedro Alves