Yeraldin Hernandez Mendez
Wichita,KS
Summary
Experienced in customer service and account management within banking and retail environments, demonstrating effective communication and problem-solving skills. Successfully facilitated client onboarding processes, ensuring accurate account openings and addressing service inquiries with professionalism. Maintained compliance with health and safety regulations while providing front-end service, contributing to a positive customer experience. Proven ability to collaborate with team members to achieve operational goals and enhance service delivery. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Universal Banker
Southwest National Bank
Wichita, Ks
08.2025 - Current
- Assisted Southwest National Bank customers with deposits, withdrawals, and account questions
- Facilitated new banking client onboarding by opening checking and savings accounts
- Processed loan payments, transfers, and cash management requests
- Resolved account issues and service concerns with clear, professional communication
- Answered telephone inquiries regarding account balances, fees or general information.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
Customer Service Cashier
Dillions
Wichita, Ks
09.2024 - 07.2025
- Greeted Dillons shoppers at checkout with friendly front-end service.
- Operated register to process cash, card, coupon, and EBT payments.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Complied with all health and safety regulations while performing job duties.
Education
Emporia High School
Emporia, KSSkills
- Account opening
- Cash handling
- Customer relations
- Effective communication
- Team collaboration
- Document preparation
- Patient registration
- Customer service
- Data entry
- Payment processing
- Time management
- Professionalism and ethics
- Organization and time management
- Teamwork and collaboration
- Phone reception
- Documentation review
- Multitasking
Languages
English
Professional
Spanish
Professional
Timeline
Universal Banker
Southwest National Bank
08.2025 - Current
Customer Service Cashier
Dillions
09.2024 - 07.2025
Emporia High School