Hiwot Eshete
Silver Spring,MD
Summary
Experienced Universal Banker Teller with strong teller operations, cash balancing, and account opening skills. Known for accurate transaction processing, customer account support, and confidentiality awareness in branch environments.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Universal Banker
Truist Bank
Silver Spring, Maryland
12.2014 - 2026
- Assisted Truist Bank clients with teller transactions and basic account inquiries.
- Processed cash deposits, withdrawals, and transfers following bank procedures.
- Resolved routine account issues using bank systems and branch resources.
- Opened new consumer accounts and gathered required client documentation.
- Referred customers to specialists for loans, mortgages, and investment needs.
- Balanced cash drawer and verified transaction accuracy at shift close.
- Maintained confidentiality while handling sensitive client information and branch records.
- Developed strong relationships with customers through effective communication skills.
- Initiated prompt action towards any suspicious activities observed within the branch office environment.
- Processed deposits, withdrawals and loan payments while adhering to bank policies and procedures.
- Provided assistance to branch staff members in order to meet operational goals.
- Reconciled discrepancies between physical cash count versus computerized records using appropriate investigation techniques.
- Opened new checking and savings accounts for customers according to established procedures.
- Maintained updated knowledge of all current bank products and services offered by the financial institution.
- Performed basic teller functions including cashing checks, accepting deposits and processing account transfers.
Bank Teller
PNC Bank
Washington , DC
09.2001 - 01.2014
- Processed deposits, withdrawals, and payments for PNC Bank customers, ensuring accurate and timely transactions.
- Balanced cash drawer and reconciled daily teller transactions to maintain financial integrity.
- Verified customer identities and protected confidential account information.
- Assisted customers with account questions and service requests, enhancing overall customer satisfaction.
Education
Some College (No Degree) - Accounting and Finance
Community College of Denver
Denver, COSkills
- Teller operations
- Cash balancing
- Account opening
- Transaction processing
- Bank procedures
- Customer account support
- Branch operations
- Cash reconciliation
- Problem solving
- Relationship building
- Confidentiality awareness
- Transaction processing accuracy
Languages
Amharic
Native/ Bilingual
English
Full Professional
Timeline
Universal Banker
Truist Bank
12.2014 - 2026
Bank Teller
PNC Bank
09.2001 - 01.2014
Some College (No Degree) - Accounting and Finance
Community College of Denver