Crystal Murray
Stockbridge,GA
Summary
Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.
Professional with strong foundation in legal administrative support and keen eye for detail. Adept at managing documentation, scheduling, and communication tasks efficiently. Known for fostering productive team collaboration and adapting seamlessly to evolving needs. Skilled in legal research, document preparation, and maintaining confidentiality. Reliable and results-driven, ensuring smooth operations in dynamic legal environment.
Overview
10
10
years of professional experience
Work History
Universal Banker
TRUIST
Morrow, GA
02.2022 - Current
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Advised customers on bank products, services and financial planning options.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Managed intake processes, ensuring accurate documentation and compliance with regulatory requirements.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Managed high-volume incoming calls, ensuring timely response and professional communication.
Bank Teller
Delta Community Credit Union
Stockbridge, GA
10.2020 - Current
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Bookkeeper
Kroger
Stockbridge, GA
01.2018 - 07.2020
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Assisted senior leadership by processing documents within anticipated timeframes.
Front End Supervisor
Kroger
Stockbridge, GA
04.2017 - 01.2018
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Managed customer complaints and rectified issues to complete satisfaction.
Cashier
Kroger
Stockbridge, GA
03.2016 - 04.2017
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
GED -
Technical College System of Georgia
Georgia12.2019
Skills
- Excellent communication
- Flexible
- Working collaboratively
- Work ethic
- Reliable and trustworthy
- Decision-making
- Team building
- Clerical
- Multitasking
- Money Handling
- Strong sense of banking ethics
- Exceptional customer service
- Microsoft outlook, word, and Excel
- Proficient in medical terminology
- Attention to detail
- Computer skills
- Organization and time management
- Problem-solving
- Time management
- Verbal and written communication
- Mail handling
- Call answering and routing
Education and Training
other
Timeline
Universal Banker
TRUIST
02.2022 - Current
Bank Teller
Delta Community Credit Union
10.2020 - Current
Bookkeeper
Kroger
01.2018 - 07.2020
Front End Supervisor
Kroger
04.2017 - 01.2018
Cashier
Kroger
03.2016 - 04.2017
GED -
Technical College System of Georgia