Ashanti Brown
Newport News,VA
Summary
Dedicated and professional front desk specialist with experience providing exceptional customer service in fast-paced environments. Skilled in managing multi-line phone systems, scheduling appointments, maintaining accurate records, and supporting daily front office operations. Strong communication, organization, and multitasking abilities with a passion for delivering positive patient experiences in healthcare settings.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Woodspring Suites Hotel
Yorktown, VA
08.2025 - 05.2026
- Greeted and assisted guests in a professional and welcoming manner within a fast-paced environment.
- Managed multi-line phone systems, reservations, scheduling, and customer inquiries efficiently.
- Maintained accurate guest records, processed transactions, and ensured data accuracy.
- Resolved guest concerns and provided solutions to maintain high customer satisfaction.
- Coordinated front desk operations while multitasking administrative and customer service responsibilities.
- Maintained a clean, organized, and professional front desk environment.
- Demonstrated strong communication and interpersonal skills when interacting with guests and team members.
Education
High School Diploma -
Warwick High School
Newport News VA06.2023
Skills
Front Desk Operations
Patient & Customer Service
Appointment Scheduling
Multi-line Phone Systems
Administrative Support
Data Entry & Record Management
Microsoft Office Suite
Time Management
Communication Skills
Problem Solving
Team Collaboration
Confidential Information Handling
Technical Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- Data Entry
- Scheduling Systems
- Phone & Email Communication
Timeline
Front Desk Agent
Woodspring Suites Hotel
08.2025 - 05.2026
High School Diploma -
Warwick High School