Ashanti Christopher
Greensboro,NC
Summary
Flexible Customer Service Representative offering 4 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
The First Bank
Greensboro, NC
06.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Call Center Representative
Summit Credit Union
Greensboro, NC
01.2022 - 06.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Server Shift Leader
Darryls Resturant
Greensboro, NC
10.2021 - 06.2023
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Warehouse Lead
ManpowerGroup
Greensboro, NC
04.2021 - 12.2021
- Staged and sorted products for loading.
- Reviewed work orders to determine work assignments and material and equipment needs.
- Used computer and company software to enter shipment and inventory records.
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
Warehouse Associate
Adecco
High Point, NC
09.2020 - 04.2021
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages and updated orders in internal database.
Cashier
RestaurantDarryl'sWendy's Restaurant
Greensboro, NC
02.2018 - 08.2020
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Uncg Early/Middle College
Greensboro, NC05.2020
Skills
- Call Center Operations
- Creative Problem Solving
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
Affiliations
- President of Dance Troop (HS)
- Senior Representative in SGA
- National Honors Society (2020)
- Community Volunteer (Workshop)
Accomplishments
- Led team to achieve revenue and sales increase, earning recognition from upper management and financial reward.
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Customer Service Representative
The First Bank
06.2023 - Current
Call Center Representative
Summit Credit Union
01.2022 - 06.2023
Server Shift Leader
Darryls Resturant
10.2021 - 06.2023
Warehouse Lead
ManpowerGroup
04.2021 - 12.2021
Warehouse Associate
Adecco
09.2020 - 04.2021
Cashier
RestaurantDarryl'sWendy's Restaurant
02.2018 - 08.2020
High School Diploma -
Uncg Early/Middle College
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