Ashanti Collins
Gainesville,VA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness Gym
Haymarket, VA
04.2024 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Verified identity information on new accounts using established procedures.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Referred complex issues to management for resolution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Greeted customers in a friendly and professional manner.
Private Babysitter
The Sanders Family
Gainesville, VA
05.2023 - Current
- Caring for a 3 year old girl and 1 year old boy in the evenings after school
- Read stories and played alphabet games to promote early literacy.
- Responsibly watched children while parents were out.
- Minimized TV and mobile device time by engaging children with games and physical books.
Assistant Teacher
Karter Schools of Gainesville
Gainesville, VA
06.2022 - 07.2023
- Maintained safe, educational environment for students during learning and free play time.
- Communicated regularly with parents, teachers and administrators regarding student progress and needs.
- Assembled instructional materials for children's projects and play-time.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Protected confidential information related to staff and families.
Assistant Montessori Teacher
Montessori of Gainesville- Now Karter Schools
Gainesville, VA
11.2019 - 06.2022
- Prepared environment where furnishings and materials corresponded to class needs and paid careful attention to maintaining clean, orderly and attractive Montessori learning area.
- Established powerful and inspiring classroom culture where children had high self-expectations with strong self-motivation and self-direction.
- Fostered positive relationships with parents and communicated children's progress via regular conferences and newsletters.
- Engaged with ongoing professional development, participated in professional organizations and identified new ideas and materials to use in classroom or share with other staff members.
- Maintained classroom supplies, inventory and stock.
- Coordinated frequent communication with parents regarding student progress.
- Read stories to children and taught painting, drawing and crafts.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Usher
Jiffy Lube Live
Bristow, VA
07.2018 - 09.2018
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Responded to guest questions about current facility events and future offerings.
- Complied with health and sanitation practices and procedures.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
- Greeted patrons at concert events and collected tickets.
- Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face.
- Improved operations by working with team members and customers to find workable solutions.
Education
High School Diploma -
Patriot High School
Nokesville, VA06.2021
Skills
- Communication
- Problem solving
- Time management
- Workflow optimization
- Issue resolution
- Early childhood education
Certification
- CPR/ First Aide: 07/2024
References
References available upon request.
Timeline
Member Service Representative
Planet Fitness Gym
04.2024 - Current
Private Babysitter
The Sanders Family
05.2023 - Current
Assistant Teacher
Karter Schools of Gainesville
06.2022 - 07.2023
Assistant Montessori Teacher
Montessori of Gainesville- Now Karter Schools
11.2019 - 06.2022
Usher
Jiffy Lube Live
07.2018 - 09.2018
- CPR/ First Aide: 07/2024
High School Diploma -
Patriot High School
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