Ashanti Collins

• Provide clerical and administrative support to Club leadership and site teams, including preparing correspondence, reports, and internal communications.
• Maintain organized electronic and hard‑copy filing systems.
• Support scheduling across sites, including meetings, events, and staff coverage.
• Assist with supply tracking, ordering, and distribution for multiple Club locations.
• Assist with employee orientation, and training programs.
• Support member enrollment, attendance tracking, billing, and data accuracy within My Club Hub and SAMIS
• Maintain organized membership files and records. Assist staff with data entry, reporting, and troubleshooting related to member management
• Serve as a welcoming point of contact for members, families, volunteers, and visitors across assigned sites.
• Answer, screen, and route phone calls; respond to general inquiries; and support Club‑wide communication.

• Review potential fraud, unbilled transactions, and suspicious patterns on existing accounts

• Handle inbound/outbound calls to contact members, verify charges and answer service inquiries

• Evaluate data and apply sound judgement under limited supervision to safeguard client assets and firm reputation

• Process dispute claims, verify manual processing controls and check for accuracy

• Meet individual and team metrics for accuracy, timeliness and customer satisfaction

• Adhere strictly to banking rules, escalate high-risk issues transparently and follow verification procedures

• Monitor and respond to alarm signals, emergency notifications, and live feeds
• Perform remote security checks, gate access management, and virtual security services.
• Take inbound and outbound customer calls regarding alarms, gate access, and general support.
• Document alarm activity, customer interactions, and dispatch actions accurately.
• Assist customers with basic alarm system functions, including arming, disarming, and resetting systems.
• Monitor multiple systems simultaneously while prioritizing urgent situations.
• Follow established procedures to help keep customers safe.
• Coordinated daily dispatch operations for security system installations and service calls.
• Managed communication between technicians and clients to ensure timely service delivery.
• Scheduled appointments and optimized routes for field technicians to enhance efficiency.

• Provided compassionate personal care to clients, enhancing daily living activities and overall well-being.
• Assisted clients with medication management, ensuring adherence to prescribed treatment plans.
• Monitored vital signs and reported changes in health status to healthcare professionals promptly.
• Developed personalized care plans with healthcare teams and family members, enhancing client-centered care.
• Maintained clean, safe home environment for patients, promoting safety and comfort.
• Assisted with meal planning and preparation based on dietary restrictions, ensuring nutritional needs met while respecting personal preferences.